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Maersk offers exciting career opportunities in a truly international working environment. When you join Maersk, the world becomes your workplace. A career at Maersk means working in a culturally diverse, performance stimulating environment. You’ll be part of a rich heritage and an exuberant logistics company that aims to be an inspiring and challenging place to work. You will feel the diversity and dynamics of our international business from day one. We commit to providing the best possible development and career growth to all our employees through digitalized learning ways in order to keep them up to date with the development of technological changes.

Are you an experienced Customer Experience Manager with a supply chain management background?

Are you looking for a new challenge within an organization that has people and customers at the heart of everything do?

As a Maersk Customer Experience Manager, you will be an integral part of establishing the Contract Logistics capabilities and growth in Europe. You will be a key driver in ensuring proactive customer support and a seamless customer experience in cross-functional teams, and across all products in scope.

Key Responsibilities:

Deliver an Integrated Customer Experience that uniquely matches the vertical(s) portfolio

Develop and sustain a capable Integrated CX Organization

Deliver on Integrated CX growth and profitability plans

Accountable for/ Consulted about

We are looking for:

Ability to lead large teams with diverse customer portfolios

Lead in customer experience / order management with customer-led mindset

Establishing senior business relationships with customers and their supply chain partners

Broad knowledge of supply chain strategy and execution in global business environment

Ability to lead coach and motivate teams towards a shared vision with clear goals

Balance expertise in customers' pursued goals and Maersk business priorities to arrive at win-win outcomes

There’s never been a better time to join us. If you want to feel truly included in a business that shares in success, there’s a world of opportunity waiting.

We do not discriminate on the basis of age, ancestry, national or ethnic origin, race, sex, gender identity or expression, sexual orientation, marital status, parental or caring status, religion or belief, physical or mental disability, long term health condition, pregnancy or parental leave, protected veteran status, or any other classification protected by applicable law. We actively work to address systemic bias and support representation. We therefore encourage all to apply and let us know if you require any reasonable adjustments to be made for your recruitment process. For more information on what an inclusive environment means to Maersk please visit the diversity page on our career's website.