student Canterbury, England
Canterbury Christ Church University
Full Time
Canterbury, England
36024 - 33966 GBP ANNUAL Today
Job description
Job details
Salary
£33,966- £36,024 per annum
Contractual hours
37
Basis
Full time
Job category/type
Other
Date posted
17/07/2023
Job reference
REQ04329
Attachments
attachment
Student Case Handling Officer JD.pdf
Job description
Permanent
Background of department/role
The Student Case Handling Officer is responsible for providing procedural advice and the administration of referred queries and cases across the Early Resolution & Case Handling team. You will be a key contact for Faculties, Schools and Professional Services and act as a main point of contact for formal cases received from students and staff. You will have a specific focus in relation to providing procedural advice and the administration of all formal cases within your area. You will act as a clerk to Formal Panels/Hearings providing independent expert advice, including advising the Panel and the Chair on the conduct of the meeting, associated regulatory and Procedural matters, drafting of minutes, and sending outcomes.
You will act as a main point of contact for formal academic appeals, complaints, academic misconduct, and student conduct cases, providing procedural advice, guidance, and outcomes to relevant stakeholders as necessary. You will be responsible for ensuring follow up actions from academic misconduct, complaints, appeals, and conduct cases are implemented, by proactively informing appropriate staff of the need for action, explaining the context of the action required, making sure it is completed, and escalating where necessary.
You will be a degree holder (or equivalent standard) with recent substantial administrative experience within an educational environment preferably Higher Education/Further Education. You will have experience of managing and delivering administrative processes to deadlines, accepting accountability, and taking responsibility for outcomes. This involves experience of managing student cases in at least one of the following areas, Academic Appeals, Academic Misconduct, Student Conduct (non-academic misconduct), Student Complaints and Low-Level Concern & Fitness to Practise.
Desirable requirements such as being sensitive to the lived experiences of students with the ability to contribute, promote and respond to inclusivity in service delivery to remove barriers to reporting or accessing the service would also be advantageous.
Canterbury Christ Church University truly welcomes fresh perspectives and new voices. We want you to bring the real you to work, so we are committed to building a genuinely inclusive working environment where everyone is welcomed and where everyone can have a true sense of belonging. Our spirit of community will help us to eliminate discrimination and will enable us all to thrive in a culture that is underpinned by fairness and justice. We therefore seek people to join us who will proactively support and shape this aim and contribute in their own unique way. If this is you, then we are waiting to hear from you. #yourCCCU
How to apply
Start date for applications: 17 July 2023
Closing date for applications: 07 August 2023
Interviews are to be held: week commencing 21st August 2023
Closing date for applications: 07 August 2023
Interviews are to be held: week commencing 21st August 2023
If you require further information regarding the post please feel free to contact Ransford Stanley, [email protected] (strictly no agencies, thank you) quoting reference number REQ04329.
Please ensure you include contact details of two employment referees in your application, one of which must be your current/ most recent line manager.
Please note applications must be made online via the University website; details sent directly via email cannot be considered.
Prior consideration will be given to applicants in the University’s redeployment pool. No agencies, thank you.
For more information about this role, please view the job description via the attachments link above.
Location
Canterbury:
Student Case Handling Officer
