Find More Than 10K+
United Kingdom Jobs

Permanent

The Student Case Handling Officer is responsible for providing procedural advice and the administration of referred queries and cases across the Early Resolution & Case Handling team. You will be a key contact for Faculties, Schools and Professional Services and act as a main point of contact for formal cases received from students and staff. You will have a specific focus in relation to providing procedural advice and the administration of all formal cases within your area. You will act as a clerk to Formal Panels/Hearings providing independent expert advice, including advising the Panel and the Chair on the conduct of the meeting, associated regulatory and Procedural matters, drafting of minutes, and sending outcomes.

You will act as a main point of contact for formal academic appeals, complaints, academic misconduct, and student conduct cases, providing procedural advice, guidance, and outcomes to relevant stakeholders as necessary. You will be responsible for ensuring follow up actions from academic misconduct, complaints, appeals, and conduct cases are implemented, by proactively informing appropriate staff of the need for action, explaining the context of the action required, making sure it is completed, and escalating where necessary.

You will be a degree holder (or equivalent standard) with recent substantial administrative experience within an educational environment preferably Higher Education/Further Education. You will have experience of managing and delivering administrative processes to deadlines, accepting accountability, and taking responsibility for outcomes. This involves experience of managing student cases in at least one of the following areas, Academic Appeals, Academic Misconduct, Student Conduct (non-academic misconduct), Student Complaints and Low-Level Concern & Fitness to Practise.

Desirable requirements such as being sensitive to the lived experiences of students with the ability to contribute, promote and respond to inclusivity in service delivery to remove barriers to reporting or accessing the service would also be advantageous.

Canterbury Christ Church University truly welcomes fresh perspectives and new voices. We want you to bring the real you to work, so we are committed to building a genuinely inclusive working environment where everyone is welcomed and where everyone can have a true sense of belonging. Our spirit of community will help us to eliminate discrimination and will enable us all to thrive in a culture that is underpinned by fairness and justice. We therefore seek people to join us who will proactively support and shape this aim and contribute in their own unique way. If this is you, then we are waiting to hear from you. #yourCCCU

Start date for applications: 17 July 2023
Closing date for applications: 07 August 2023
Interviews are to be held: week commencing 21st August 2023

If you require further information regarding the post please feel free to contact Ransford Stanley, [email protected] (strictly no agencies, thank you) quoting reference number REQ04329.

Prior consideration will be given to applicants in the University’s redeployment pool. No agencies, thank you.

For more information about this role, please view the job description via the attachments link above.