Strategy & Performance Business Analyst - GSK Stevenage, England

EMCOR UK

Full Time Stevenage, England 50000 GBP ANNUAL Today

Job description

Duties/Responsibilities

This role sits within a hard facilities management services contract, supporting a key client account in a highly regulated industry. We support this client across a number of sites in Hertfordshire & Cambridgeshire, with the main site and day-to-day workload being in Stevenage. We are launching a new programme, whereby we will create an Account Delivery Strategy(ADS). The ADS will be comprised of 6 pillars, namely: People, Processes, Systems & Data, Performance Measurement, Risk & Compliance, and Communications. The work in creating the ADS will involve understanding and clearly setting out a number of components under each of these pillars, such as roles & responsibilities, stakeholders & their expectations, account governance etc. We are looking for a Business Analyst to provide support to the programme lead, to work with stakeholders across the account and develop the content. The goal is for this model to become a new part of the EMCOR offering, using our ADS as a blueprint for our other accounts.

Work with colleagues within EMCOR, GSK and other service partners to understand processes, responsibilities, systems etc.
Plan and lead workshops to understand process and site information.
Proactively develop relationships with a wide range of colleagues across site.
Produce strategy content based on input obtained from colleagues, using a variety of tools including process mapping software such as Lucid Chart.
If possible, identify opportunities for account performance improvement.
Develop and implement opportunities to innovate across the sites to increase service quality, efficiencies, safety and product .
Capable of preparing and delivering well-structured, clear, impactful presentations, to audiences up to SLT level.
Ability to work cross functionally, in an open and collegiate manner, with colleagues at all levels of the organisation
An inquisitive, tenacious approach to problem solving, showing initiative and determination, with an ability to quickly get to grips with new subject matter.

Person Specification

Excellent inter-personal skills, with the ability to tailor your approach to the audience.
Excellent communication skills with a strength in written communication.
Experience in process mapping desirable.
Experience in working with data and systems desirable.
Excellent organisational, planning, and coordination skills.
Academic qualification such as degree is desirable.
Excellent IT skills especially in Microsoft PowerPoint, Excel, and Word.
A natural leader with the ability to bring the best out of people.
The energy and infectious enthusiasm to get things done, building strong relationships across multiple teams.
Enthusiastic in their approach to succeed with a can-do attitude, can drive momentum to shape and influence others.
Knowledge and experience of facilities management and/or the pharmaceutical industry desirable.
Highly analytical and numerical.
Well organised, systematic, and rigorous approach to planning work and priorities.
Experience in problem solving and an understanding of the wider business context (business acumen)
Easily learns unique job-related vocabulary.