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Introduction
Are you an out-of-the-box and forward-thinker? At the IBM Client Innovation Centre we are always looking for superstars to work on multiple exciting projects, in a friendly and energetic working environment. If this is you, and you're eager to learn, whether you have 1 or 20 years of experience, we'd love to hear from you!

Your Role and Responsibilities

• Assist in the implementation, and support of the Oracle Business Intelligence Enterprise Edition suite of products which includes a number of process and industry based analytic applications
• Use business knowledge, and packaged solution expertise to effectively integrate packaged technology into the clients' business environment in order to achieve client expected business results

Required Technical and Professional Expertise
Resolve Level 1.5 and Level 2 Incidents, Problems and Service Requests

• Support the Developer in testing to resolve issues
• Coordinate meetings and End User activities (e.g., testing) to resolve Incidents, Problems and Service Requests
• Support the Service Delivery Manager in managing issues related to Level 1.5 and Level 2 Incidents, Problems and Service Requests

Preferred Technical and Professional Expertise

The Client Innovation Centre (CIC) is an innovative and exciting part of IBM. A fast-paced and dynamic business built to deliver high-value technical services to world renowned clients. All of our employees work in a consultancy environment on a variety of exciting projects across a range of sectors. Every project has its own unique working environment - this enables our employees to build their experience, skillset and network. Are you ready to lead in this new era of technology and solve some of the world's most challenging problems?

In a world where technology never stands still, we understand that, dedication to our clients success, innovation that matters, and trust and personal responsibility in all our relationships, lives in what we do as IBMers as we strive to be the catalyst that makes the world work better.

Being an IBMer means you’ll be able to learn and develop yourself and your career, you’ll be encouraged to be courageous and experiment everyday, all whilst having continuous trust and support in an environment where everyone can thrive whatever their personal or professional background.

Our IBMers are growth minded, always staying curious, open to feedback and learning new information and skills to constantly transform themselves and our company. They are trusted to provide on-going feedback to help other IBMers grow, as well as collaborate with colleagues keeping in mind a team focused approach to include different perspectives to drive exceptional outcomes for our customers. The courage our IBMers have to make critical decisions everyday is essential to IBM becoming the catalyst for progress, always embracing challenges with resources they have to hand, a can-do attitude and always striving for an outcome focused approach within everything that they do.

Are you ready to be an IBMer?

This job requires you to provide your COVID-19 vaccination status with supporting documentation, where legally permissible.

IBM’s greatest invention is the IBMer. We believe that through the application of intelligence, reason and science, we can improve business, society and the human condition, bringing the power of an open hybrid cloud and AI strategy to life for our clients and partners around the world.

Restlessly reinventing since 1911, we are not only one of the largest corporate organizations in the world, we’re also one of the biggest technology and consulting employers, with many of the Fortune 50 companies relying on the IBM Cloud to run their business.

At IBM, we pride ourselves on being an early adopter of artificial intelligence, quantum computing and blockchain. Now it’s time for you to join us on our journey to being a responsible technology innovator and a force for good in the world.

IBM wants you to bring your whole self to work and for you this might mean the ability to work flexibly. If you are interested in a flexible working pattern, please talk to our recruitment team to find out if this is possible in the current working environment.

IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.