Strategic Account Manager (Remote) London, England
Job description
Strategic Sales Account Manager - EUROPE (Remote, preferably UK)
Account Growth Specialist - August 2023
About You
Are you a dynamic, results-driven individual with a fervor for sales and an innate grasp of SaaS Customer Account Management?
We're in pursuit of an ambitious and visionary Sales Account Manager to lead our strategic expansion initiatives in the European market. As a vital member of the Flosum family, you'll spearhead revenue growth, surpassing 93% annual retention targets, and accelerating the advancement of disruptive SaaS solutions.
Under the direct guidance of the Head of Account Management, you'll orchestrate the nurturing and growth of our European and Global accounts. We're seeking a customer-centric, strategic sales leader who thrives in remote work environments, cherishes structured routines, and exemplifies a professional demeanor. If this resonates with you, read on.
About Flosum
Flosum occupies the vanguard of technological innovation within the Salesforce DevOps arena, proffering a comprehensive solution that seamlessly integrates merge tools, version control, continuous deployment, and meticulous code analysis.
In addition, Flosum boasts Enterprise-grade Disaster Recovery Solutions, complemented by a game-changing Cybersecurity framework meticulously tailored for Salesforce Programs. This framework has been astutely harnessed to amplify the DevSecOps paradigm in collaboration with our esteemed Partners. Our well curated suite of products harmonizes seamlessly within the expansive Salesforce ecosystem, catering to the needs of Developers, Administrators, Architects, and Chief Information Officers.
If the notion of contributing to a progressive enterprise equipped with proven offerings within a rapidly evolving market beckons you, this extraordinary opportunity awaits your consideration.
Your Role as a Strategic Sales Account Manager
In this role, you will:
- Foster relationships within an international portfolio of enterprise-level clients, targeting growth and strategic alignment.
- Propel approximately 30% YoY growth from the designated account set, leveraging the following strategic sales motions:
- Strategic Account Planning
- Account Based Sales (ABM) utilizing tools such as Demandbase
- Tailored Sales Automation Drip Campaigns (Salesloft / Outreach.io)
- Embrace Enterprise GAP / Value / Solution Sales Methodologies
- Attain a 93% Gross Retention Rate (GRR) via Renewals
- Execute Upsell / Cross-Sell / Nurture / GTM / Awareness Sales Campaigns
- Construct and Deliver Interactive Growth Presentations and Proposals
- Deliver exceptional Customer Experiences for both the dedicated Customer Portfolio and new clients, ensuring their triumphant onboarding.
- Engage stakeholders proactively, addressing strategic, technical, and soft skill aspects.
- Sustain value through structured cadences, encompassing business, process, onboarding, and technical discussions, alongside webinars and other communications.
- Ingeniously convey the value of our products through innovative approaches.
- Drive the adoption of novel features and enhancements, perpetuating growth.
- Conduct Quarterly Business Reviews and interactions grounded in value with clients.
- Cement customer renewals by consistently delivering unwavering value.
- Oversee the complete customer lifecycle, including escalations and touchpoints.
- Amass insights and recommendations from clients to inform product refinement.
- Exemplify thought leadership and orchestrate customer advocacy.
- Create client-facing materials, including support articles, FAQs, release notes, and contribute to customer / GTM webinars.
- Rigorously document and classify client interactions for valuable insights.
Our Ideal Candidate
Our optimal candidate should possess:
- A proven track record with 5-7 years of experience in Sales, Customer Success, or Account Management.
- Proficiency in Salesforce, preferably within development or CyberSecurity domains.
- A firm grasp of software development life cycles.
- Exceptional relationship-building skills and eloquent communication abilities.
- A proactive stance, remarkable organization, and an innate talent for problem-solving (GAP Selling).
- The ability to thrive in a collaborative, high-paced environment.
- Multilingual proficiency to elevate global engagement is a distinct advantage.
Bonus Points for:
- Certified Sales Certifications & demonstrated ability to consistently achieve $1mm+ quotas.
- Expertise in Salesforce platform support or development.
- Background in project or product management.
- Experience in process design and documentation.
- Prior exposure to DevOps solutions.
- Bi-lingual proficiency
Benefits
At Flosum, we value our team members and offer:
- A competitive compensation package.
- Unlimited Flex Time Off Plan.
- Extensive holiday and personal time off.
- Flexible work hours accommodating diverse schedules.
- A 100% remote work setup for optimal work-life balance.
- Health benefits accessible to all full-time hires, effective from the first month following hire.
Join Us at Flosum
Become an integral part of an environment that empowers excellence, irrespective of your location. As a globally distributed company, we champion equal opportunity and nurture a culture of collaboration. Embark on a journey of growth and innovation by applying now.
Job Type: Full-time
Pay: £80,000.00-£120,000.00 per year
