Store Manager - Swalwell Newcastle upon Tyne, England
Job description
About us
The last 5 years have seen Penny Petroleum more than double in size and as a company we now have more than 500 employees and work with a range of premium partners including all major fuel brands, Booker and Spar. As the fifth largest independent petrol forecourt operator in the country our size gives us a strong bargaining position, which we use on behalf of our customers.
Our company ethos is based around the 5 ‘P’s of Partnerships, Passion, Positivism, Pride and Perseverance. These attributes are instilled in our everyday working lives and provide a platform designed to take us to the next level. Our aim is to be a great place to shop, a great place to work and to remain a great partner to do business with. We also realise that we are never the finished article so, as we grow, we evolve as we acquire new sites, develop the existing ones and explore new partnerships. We’re also continually looking at new ways to improve our customer experience so if you are a person, or a business that shares this passion get in touch today.
Full Time 40hrs, 5.6 weeks holiday, Staff Discount, Performance Bonus of £1k.
Minimum 2 years Retail Store Manager experience required.
Forecourt experience preferred, but not essential.
Job Purpose
To be responsible for the day-to-day good running of a site to ensure that customers receive the best possible service whilst remaining within the budgetary limits set by the Company.
Reports to: Area Manager
Location: Hexham Road, Front Street, Swalwell, Newcastle Upon Tyne NE16 3DW
Key Accountabilities
BUDGET MANAGEMENT
- Maximise sales whilst remaining within the budgets set by the Company
CUSTOMER SERVICE
- Set an example to staff by always demonstrating a high level of customer service
- Ensure a high standard of customer service is delivered at all times by staff
- Carry out Sales Assistant / Supervisor duties as and when required in the interests of maintaining a high level of customer service
STOCK CONTROL
- Ensure that stock is controlled efficiently
- Place stock orders and oversee deliveries in accordance with Company procedure
- Ensure that stock is rotated and date checks are regularly carried out
- Ensure that stock is regularly replenished
- Carry out quarterly and / or weekly stock takes
SITE PRESENTATION / MERCHANDISING
- Ensure that the store is well presented and all point of sale material is displayed in accordance with planograms
- Ensure that high standards of housekeeping are maintained throughout the site
FUEL / FORECOURT MANAGEMENT
- Order and manage the fuel for the site
- Ensure forecourt meets Company and statutory standards
ADMINISTRATION
- Ensure that all paperwork and administration relating to the site is carried out effectively and on time
- Manage and maintain all site systems (e.g., back-office IT, CCTV etc.)
- Action all promotions in a timely manner
SECURITY
- Ensure the safety of the premises and all personnel, cash, stock and property by complying with security procedures (with the support of the Area Manager).
- Act as a key holder and attend the premises outside normal trading hours in the event of an alarm activation
PEOPLE MANAGEMENT
- Manage staff rotas to ensure that there is optimum cover available to run the site, and assume ultimate responsibility for keeping the site open should cover be unavailable
- Manage and motivate staff effectively to ensure that they always conduct themselves in an appropriate manner and deliver good customer service
- Delegate all site duties effectively
- Conduct on the job training with staff in all aspects of their duties and develop them to achieve their potential
- Carry out informal performance discussions in consultation with the Area Manager
- Refer issues of poor performance or misconduct to the Area Manager
- Ensure that holiday arrangements are effectively managed
- Display enthusiasm and commitment by leadership
COMMUNICATION
- Liaise regularly with the Area Manager to keep him / her informed regarding the day-to-day running of the site and competitor activity
- Communicate Company information, policy and procedure updates etc to all employees via notice boards, staff meetings or any other appropriate means
- Liaise with external agencies and authorities as required
- Liaise with and utilise any available support from suppliers
SITE MAINTENANCE / HYGIENE
- Manage upkeep and maintenance of all equipment and report any issues promptly
- Ensure that standards of hygiene and cleanliness are met and that routine cleaning is carried out
TRAINING
- Conduct induction and on the job training with staff in all aspects of their duties and develop them to achieve their potential
LEGAL COMPLIANCE
- Act as license holder for the sale of alcohol on the premises and comply with all legal requirements relating to that license
- Comply with all legal requirements regarding the sale of petroleum spirit
- Ensure date and temperature checks are regularly carried out
- Assume ultimate responsibility for compliance with all Trading Standards requirements
HEALTH & SAFETY
- Adhere to all Health & Safety procedures and regulations and ensure that all staff are aware of those procedures and their responsibilities.
Please note that the list of duties included in this job description is not exhaustive, duties may alter in nature occasionally and from time to time you may be asked to carry out other reasonable duties.
Job Types: Full-time, Permanent
Salary: £25,000.00-£28,000.00 per year
Benefits:
- Employee discount
- On-site parking
Schedule:
- 8 hour shift
Supplemental pay types:
- Performance bonus
Ability to commute/relocate:
- Newcastle upon Tyne, NE16 3DW: reliably commute or plan to relocate before starting work (required)
Application question(s):
- What is it about this role that excites you?
Experience:
- Retail Store Management: 2 years (required)
Work authorisation:
- United Kingdom (required)
Work Location: One location
Application deadline: 01/03/2023
Reference ID: Store Manager Swalwell
