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Its not just our holidays that are award-winning. Our workplaces are, too!

We have an exciting opportunity for an experienced Store Manager to join our established team in Peter Jones, Sloane Square.

Theres a very simple reason why Kuoni consistently tops the awards - most recently been awarded the Best Place to work in Travel at the TTG Awards… Its thanks to our outstanding Travel Experts who go the extra mile to craft the perfect holiday thats unique to the customer - its what we are famous for!

We believe the best advice comes from personal experience, from someone who knows the destination inside out. They have felt it, tasted it, swam in it and explored in its glory…

For our teams to be successful, they need inspiring leaders with strong travel sales experience to lead the way.

Role Overview:

As a Store Manager you will be accountable for meeting and exceeding retail sales targets and be responsible for the development of fully trained, informative and highly motivated Travel Experts who deliver exceptional service and revenue. You will also be fully responsible for the store's business development in aim to increase and nurture the established customer database as well as looking after our VIP customers.

Full job spec available - please get in touch.

So what are we looking for:

Our Kuoni Store Managers are hands on and support our Personal Travel Experts every step of the way. We are looking for confident & competitive natural conversation starters that can bring their personality to work to motivate their teams to success!

Our store is located inside John Lewis, so confidence to build relationships with John Lewis management is vital, as well as hosting in store events to aid business development.

Essential:

• 2+ years of experience as a Store Manager or similar role
• A genuine passion for travel especially long-haul destinations with considerable first-hand experience and knowledge of destinations that Kuoni sells
• Proven track record of managing and motivating a customer facing team
• Great interpersonal and communication skills
• Strong, flexible and adaptable to changing priorities; able to juggle workloads and multi-task
• Leads by example and has the ability to inspire
• Ability to communicate efficiently both verbally and written
• Sense of ownership and pride in your performance and its impact on companys success
• Experience of managing a team
• Flexibility to work the hours necessary in line with the stores opening hours which may include evenings, public holidays, and weekends
  

  
  Desirable:

• Excellent working knowledge of all internal systems and current operational processes
• In-depth knowledge of performance metrics
• Good all round understanding of the sales and commercial aspects of tour operating, including scheduled flying.
  
  

  Personal qualities:

• Proven ability to thrive during periods of pressure and high volume of work and able to create an upbeat, motivating working environment
• Persuasive, articulate and influential, but down to earth and friendly with customers, staff and colleagues alike.
• Positive can do attitude
• Good at planning and organising own time and able to meet targets and deadlines with minimal supervision
• Sales driven, competitiveand resilient
• Meticulous nature with good attention to detail

Benefits for our retail team

We understand that theres more to work benefits than annual leave and pensions. We offer ongoing training and strong career progression opportunities, as well as the chance to broaden your horizons and see the world in an exclusive way.

Were also a company that values wellbeing, sustainability and giving back, so you can feel proud and confident to work with us.

Retail training & career progression

• Our training kicks off with a five-week virtual programme, supported by in-store training
• Ongoing coaching and development throughout your career, from our dedicated sales support and training teams
• Strong connection and open communication with our leadership team and amazing head office
• Opportunity to grow your own database of VIP customers and build lasting relationships, wowing your customers with our award-winning service and Kuoni touches
• Opportunity to attend and organise events as a Kuoni ambassador
• Strong recognition and internal promotion opportunities
• Yearly overseas conferences for our Retail Store Managers & Assistant Managers
• The unique opportunity to sell an unrivalled range of luxury holidays. As both a tour operator and travel agent, we can create Kuoni itineraries from scratch and find the perfect holidays from our handpicked travel partners.

Travel opportunities

• At least one educational trip per year, gaining first-hand knowledge to share with your customers. So far in 2022, weve sent our travel experts on unforgettable trips to destinations including the Maldives, Galapagos, the French Alps, Malta, Kenya and Corfu
• Weekly opportunities to earn incentives such as cash, vouchers, experiences, accommodation, flights and holidays
• Discounted staff travel

Lifestyle & financial benefits

• Perkbox, providing thousands of discounts. We give you monthly credits to spend on what you love such as Café Nero, money off your food shops or with your favourite retailer.
• Discounted gym memberships
• From 25 days annual leave, increasing the longer you work with us
• Additional day off for your Birthday
• Matched contribution pension scheme
• Exceptional performance-related pay paid monthly
• Friendly, fun and supportive work environment as part of our Kuoni family, you are treated as an individual and encouraged to shine
• £290 per year clothing allowance to create your Wear to Work Wardrobe
• Interest-free season ticket loan on public transport
• Bike2Work scheme
• Free annual family travel insurance
• Loyal service awards to celebrate important milestones
• Significantly enhanced maternity and paternity leave
• Recommend a friend we welcome referrals to join our team and currently offer a £1500 bonus for each successful introduction.

Wellbeing & giving back

• Employee Assistance Programme that provides a complete support network, offering expert advice for both professional and personal matters
• Wellbeing support from our fully trained Heads Together Team
• Free flu vaccinations at a convenient location
• Free eye tests and money towards glasses for VDU use
• Two days of paid leave each year to volunteer and give something back to the local community
• Opportunities to get involved in great fundraising activities for our charity partner, Mind.

Job Security

As one of the most trusted and established names in travel, we look after our people. We are proud to be part of DER Touristik, the travel division of REWE (one of the largest and most successful retailing businesses in Europe), so we have the backing of a stable and financially strong international group.

If you feel you have the Kuoni-ness that we are looking for please get in touch by emailing [email protected] - if you wish to apply please do so by following the instructions on the screen.