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Brand

For over 30 years, Marc Jacobs has invigorated the fashion World with a unique design philosophy:

Pioneering designs;

An irreverent spirit;

The everyday and the extraordinary.

Led by these codes, the brand has become a driving force in the womenswear, beauty, accessories, fragrance, watch and jewelry industries.

About Marc

Born in New York City in April 1963, Marc Jacobs attended the High School of Art and Design and graduated from Parson’S School of Design. As a design student, Jacobs was the recipient of some of the School’s highest honors including design student of the year.

In 1984, The Marc Jacobs Label was founded along with business partner Robert Duffy and has since become a global brand.

Objective of the role

As the Store Manager, you will be an Ambassador of the brand, running the Bicester Village boutique and ensuring maximum profitability and productivity.

You will be an inspiring and motivating leader and coach, developing the store team to higher performance, ensuring that customers receive the highest standards of service. You will champion clienteling in your store and encouraging your team to build meaningful and sustainable relationships with their clients.

You will be accountable for promoting brand engagement and loyalty to clients, in particular, VICs and VVICs, in order to guarantee store business goals. You will be accountable for sustaining the brand image, achieving sales and KPIs goals, managing the store team, recruiting, retaining and developing clients, and guarantees compliance with all processes and guidelines set by the HQ in order to bring the store to its full potential.

Main Responsibilities

Team Leadership & Engagement

• Develop Managers to ensure their teams deliver the Marc Jacobs experience to every Client. Support them with consistent coaching, identify their development and training needs, and those of their team and partner with them to tailor individual action plans;
• Identify, recruit and develop talents and work with HR and the Head of Northern Europe to secure succession plans
• Organise the team in an efficient manner according to business needs and delegate responsibility;
• Translate strategic and business goals into concrete and individual actions and objectives;
• Set achievable yet challenging team and individual targets for the store; assess, monitor and manage performance to ensure these goals are achieved;
• Manage and motivate the team to drive the business: create a positive work environment, empower the team, encourage innovative solutions;
• Coach Managers into taking responsibility for the management, development and engagement of their own teams;
• Take part in the recruitment, training, evaluation, motivation and development of the staff;
• Network with Marc Jacobs and LVMH colleagues to share best practices;
• Be the voice of HQ communicating strategic vision, targets, projects and initiatives and ensuring that the team are consistently displaying the Being LVMH Values & Behaviours.

Business & Client Development

• Behave as a Marc Jacobs Ambassador, sustain and promote the culture of the brand internally and externally;
• Lead and develop the business of the store, by cultivating a comprehensive and strategic knowledge of your business and relating to all relevant stakeholders;
• Champion and develop a customer centric and service mindset in store;
• Identify key opportunities and best practices for the store and support them with the training and development of the team in this key area;
• Maximise the potential of all product categories carried in the store, capitalising on all available support (visual merchandising, training, clienteling, events, HR team…) and fostering synergies between categories;
• Build a loyal Clientele, leveraging all clienteling tools from the CRM team;
• Establish a Client-centric mindset in store to ensure the highest level of customer experience and achieve Client retention objectives;
• Be the voice of the store in your country by understanding business and local market to suggest actions and recommendations;
• Attract and recruit new clients from personal network and external partners;
• Be aware of the competitive landscape and market trends;
• In multi-store markets, develop relationships with surrounding Marc Jacobs Store Managers to optimise business opportunities and Client experience.

Operations

• Ensure policies, operational standards and procedures are communicated, understood & implemented whilst also proposing any improvement actions;
• Monitor store controllable expenses and partner with Finance on the review and action of the monthly P&L;
• Take accountability alongside Store Support for the health and safety management of the store;
• Supervise loss asset protection and risk management;
• Control stock loss within the boutique budget and implement stock audits effectively;
• Ensure that the team are fully trained and understand the Company systems relating to point of sale and cash handling/stock loss control.

Main selection criteria:

• Extensive management retail experience in the luxury goods sector;
• Existing International Clientele network;
• Experience in managing VIP client events;
• Excellent communication and relationship building skills;
• Outstanding sense of customer service, sense of initiative and commercial creativity with fashion sensitivity;
• A passion for Marc Jacobs and our collections;
• Strong knowledge of fashion and trends;
• Keen interest in culture and art;
• Fluency in English (essential) and in a second language (preferred);
• Master’s degree desirable.