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WH Smith has a remarkable Heritage and we are seeing particular growth in our airports, hospitals, rail stations and motorway services. We want to provide products to everyone on any of life’s journeys. Our InMotion brand, a leading digital accessories business, continues to grow and develop, offering an amazing customer experience with all the latest tech. We have created great partnerships with the likes of M&S and Costa Coffee to broaden our offering to our customers throughout the UK. That’s why, as we continue our journey, our aim is simple: to make every one of life’s journeys better!

As a Store Manager in Norwich Airport you’ll lead and inspire your team to provide exceptional customer service, meet business objectives and create a working environment that helps our colleagues to develop and achieve. We want you, our customers and our colleagues to be proud to share their journey with us, whether it’s a commute to work or education or a holiday abroad.

What being a Store Manager is all about?

• Guiding and engaging your team to deliver excellent standards and results in line with the Trading plan
• Creating a culture of learning, support and recognition - spotting opportunities for development of personal skills, product knowledge and self-awareness to support our colleagues in an environment where everyone feels valued and welcome
• Playing a key role to make sure your colleagues are supported, set clear and measurable targets, which are reviewed regularly, and ensure team members are aware of their performance
• Working with Head Office to share your knowledge of the local environment to maximise local opportunities and community involvement
• Having a robust people and succession plan in place and work with the Region to support people development and succession planning, including review and development plans for all colleagues
• Keeping teams up to date on stores business performance and appropriately challenging what can be done to improve
• Creating a sense of pride within the store to ensure both colleagues and customer facilities are of a good standard, and that we are operating safely and legally

What our Store Leadership Team would love to see:

• Current Store Manager (or equivalent) in a fast-paced retail or similar environment - ideally with multi-site experience, but not essential
• Confident in energising, influencing and motivating store management and teams to deliver exceptional service and performance
• Organised, proactive - able to prioritise at pace in a fast-paced retail environment
• Experience in managing the employee lifecycle from recruitment, onboarding and ongoing performance reviews
• Proven people development experience, focused on fostering a supportive, productive, efficient and inclusive environment
• Strong stakeholder management experience, able to influence and communicate with your team, peers, head office colleagues and senior stakeholders with gravitas and conviction

How we reward our teams:
We know you’ll work hard to make WH Smith a success and our customers happy, so as well as your salary, pension scheme, holidays Management - 33 days including bank holidays including bank holidays and employee discounts (up to 50%), we’ll reward you with a range of deals from retail partners that will help you save money and make memories, whether a delicious meal, an adventurous day out, or tickets to see the latest blockbuster.
Whatever the future brings, our Employee Assistance Programme will support you with help and guidance for your wellbeing whether physical, mental or financial.
WH Smith are proud to be an inclusive employer, we want our colleagues to feel welcome, and free to be themselves with us. This means that we whenever possible, we try our best to provide the flexibility to allow you to enjoy life’s big moments.

Airport

Full Time

Permanent

20,000

25,000

39

UK

Norfolk

Store Manager Grade 2

NR66JA