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Our stores work hard to make customer and colleague journeys in life possible, we offer our amazing products to everyone on any of life’s journeys. We are particularly proud of the great partnerships we have with Costa Coffee.

WH Smith has a remarkable heritage and we are growing particularly in our airports, hospitals, rail stations and motorway services.

As a Store Manager in our Costa Coffee, ST Thomas, you’ll lead and inspire your team to provide exceptional customer service, meet business objectives and create a working environment that helps our colleagues to develop and achieve. We want you, our customers and our colleagues to be proud they’re starting and sharing their journeys with us.

What being a Store Manager is all about?

• Helping our people be the best that they can be and to assist in driving sales, commerciality

• Creating a culture of learning, support and recognition - spotting opportunities for development of personal skills, product knowledge and self-awareness to support our colleagues in an environment where everyone feels valued and welcome
• Playing a key role to make sure your colleagues are supported, set clear and measurable targets, which are reviewed regularly, and ensure team members are aware of their performance
• Working with Head Office to share your knowledge of the local environment to maximise local opportunities and community involvement
• Having a robust people and succession plan in place and work with the Region to support people development and succession planning, including review and development plans for all colleagues
• Keeping teams up to date on stores business performance and appropriately challenging what can be done to improve
• Creating a sense of pride within the store to ensure both colleagues and customer facilities are of a good standard, and that we are operating safely and legally

What our Store Leadership Team would love to see:

• A passion for coffee and a pride for making the perfect drink, for every customer, every time!
• Current Store Manager (or equivalent) in a fast-paced hospitality retailer or similar environment - but not essential
• Confident in energising, influencing and motivating store management and teams to deliver exceptional service and performance
• Organised, proactive - able to prioritise at pace in a fast-paced retail environment
• Experience in managing the employee lifecycle from recruitment, onboarding and ongoing performance reviews
• Proven people development experience, focused on fostering a supportive, productive, efficient and inclusive environment
• Experience of proactively leading from the front, getting stuck in, and helping your team on the shop floor
• Strong stakeholder management experience, able to influence and communicate with your team, peers, head office colleagues and senior stakeholders with gravitas and conviction

We know you’ll work hard to make WH Smith a success and our customers happy, so as well as your salary, pension scheme, paid annual leave and employee discounts, we’ll reward you with a range of deals from retail partners that will help you save money and make memories, whether a delicious meal, an adventurous day out, or tickets to see the latest blockbuster.

Whatever the future brings, our Employee Assistance Programme will support you with help and guidance for your wellbeing whether physical, mental or financial.

WH Smith are proud to be an inclusive employer, we want our colleagues to feel welcome, and free to be themselves with us.

Hospital

Full Time

Permanent

Up to £40,000

Up to £40,000

39

UK

Central London

Store Manager

SE1 7EH