Store Manager Crystal Palace, England
Job description
Here at Safestore our people make the difference. We’re a friendly team and thrive on providing exceptional customer service, whilst selling the right storage solution to our customers.
We are looking for a Store Manager who will lead their team by example, providing them with all the support and coaching they need. They will be inspired by you to deliver a fantastic customer experience, ensuring that they build great customer relationships. You’ll lead the way by driving the team’s performance and being focussed on maximising sales.
You’ll be well supported in your role and whilst your store will be your own to take charge and be proud of, you will have the support of your Regional Manager and a Head Office team for guidance.
You will have a retail background in a customer facing environment and experience in consultative sales, already having a great track record as a Store Manager who delivers results through excellent leadership and coaching. Naturally you’ll be a strong communicator, approachable and be able to balance a varied workload with a ‘hands on’ way of working. On top of this you’ll have strong commercial acumen and will embrace change as you lead your team through the fast moving storage industry on a daily basis.
Storage is more than what you think it is. We are in the business of solving customer’s storage needs whether it’s a family looking to move house or a student on summer break, our customers make it interesting and you will be exposed to a variety of responsibilities.
People; leading and motivating the store team through coaching and providing constructive feedback in order to enhance performance;
Sales; following up on enquiries and advising customers on the best solution for their particular needs, including selling merchandise and insurance to drive your store’s performance (P&L) and achieve related KPIs;
Customer service; creating a culture of exceptional customer service that exceeds our customer’s expectations;
Store Standards; customer’s first impressions are key, you will be at the forefront of setting the store and operational standards and ensuring that they are maintained.
With this position you will be based in one store and required to travel to our local stores in Crystal Palace and Wimbledon (travel expenses paid when traveling to one of the additional stores). In this location a Store Manager can expect a basic salary of £29,000 - £36,250 per annum including OTE
Why work for Safestore?
Sitting within the FTSE 250, we are a well-known, respectable brand within our market. We have an impressive track record in managing and developing assets, with over 100 stores nationwide and 43,000 plus customers. Investing in our people, Safestore has been awarded Platinum accreditation by Investors In People.
