Store Manager Cardiff, Wales
Job description
About us
Rokit Vintage is a UK leading business in sustainable vintage fashion. We are inclusive, engaging and fun.
Our work environment includes:
- Growth opportunities
- Wellness programmes
Our Company Heritage and Values
Keeping it vintage since 1986
Founded by Patti and Anthony (with the help of brother Tim) Rokit started life in Camden’s famous market, originally trading vintage denim sourced in the USA.
By 1986 and with a growing product range, the market stall turned into a shop, with the first bricks and mortar premises opening on 225 Camden high street in June 1986. A former butchers, the shop came complete with grisly meat hooks (handy for hanging clothes) and a cold store initially used as a fitting room!
Rokit quickly turned institution, a hub for creativity, individuality and a place for all the weird and wonderful sub culture creatures Camden nurtured back in those hazy days.
The stalwart of London’s vintage scene, Rokit went on to launch Brick Lane in 2001, one of the first stores to grace East London’s now famous mecca. Later followed by our sister boutique, 107. Rokit became an institution of the individual and catered for the unique, as an antidote to the mundanity of the high street. 00’s Brick Lane nourished originality and offered the opportunity to pick your own wardrobe, to choose from a century’s worth of design and develop your own independent style. The sentiment remains today where those leading values of independence, authenticity, diversity and creativity continue to inspire the energy of East London and all vintage hubs thereafter.
Rokit Covent Garden opened in 2003, becoming our flagship and the largest second hand store in Central London. As the nation's appetite for all things vintage grew, our CG store declared war on the high street and quickly became the most interesting shopping destination in WC2. A refreshing alternative to the big names of the West End, the store influenced a slew of independent brands to follow and continues to herald Seven Dials as a destination for independent stores.
Nearly 40 years on and Rokit has come to be regarded as a truly independent, authentic and pioneering brand. We are committed to our founding ethos of recycling and sustainability and we champion nostalgia whilst remaining open and adaptable to change. We’re not afraid to be different, to cultivate our own voice and to sometimes take a leap of faith.
Our in-house reworked sustainable fashion label Rokit Originals began life as Rokit Recycled, on a single domestic sewing machine on Camden’s 1st floor way back in the late 80s. Yep, we were reworking vintage before most of our customers were born!
We aim to create interesting and unique environments where individuality and a bit of fun supersede the average and mundane. We take pride in our store design and exhibit award winning window installations that compete with major brands.
Rokit is historically rooted yet looks to the future, we have an international website and strive to recycle more than ever. We encourage our customers to jump on the ride and unite in reducing our global dependence on new goods.
We continue to champion diversity and originality and endeavour to make Rokit a destination for everyone. We are proud to be independent and encourage our customers to share our values; a celebration of individuality, counterculture and a dedication to environmentally conscious, responsible and sustainable fashion.
The Role
We are expanding our business and opening a new store iconic store in Cardiff. We want to offer the people of Cardiff a sustainable, independent option to source quality on trend fashion.
To do this, we need a great team of people and leaders who are passionate about vintage and visual merchandising, delivering an amazing visual experience, and giving great customer service and experiences.
You will work with the business General Manager to drive innovation and foster a welcoming inclusive environment for staff and customers, with a focus around showcasing our amazing vintage product and company values.
You would be responsible for the stores commercial success and day to day operations, along with developing your team from your assistant manager to part time colleagues. Working towards key KPIs and targets.
Our people
At Rokit we believe in investing in our people and supporting them to develop. This is managed through a development focused management style. We aim to upskill our staff, and have frequent check ins in order to really get to know individuals and set both short and long term goals. We are a business where there are lot’s of opportunities to progress. Management also have to be confident in managing performance and conduct issues within the team if they are present.
We have recently launched an employee feedback service through a third party, where the business received feedback form staff in order to help shape the business going into the future.
Customer
- Create a relaxed, friendly, welcoming, customer-focussed environment
- Provide, and encourage team members to provide, exceptional customer service
- Offer excellent product knowledge and recommendations to customers
- Encourage our customers to explore our product range to help them purchase the perfect product for them. Train and develop product knowledge development for team.
- Ensure customers are offered high standards service and styling. Drive team service performance.
- Constantly review our customer service proposition, seeking ways to improve in order to drive sales and service.
Operations
- Maintain high standards across day-to-day operational activities, with a commercial purpose. Review stock levels/merchandising for commercial opportunity. Maintain visual standards.
- Track KPIs and take appropriate actions to ensure the team are focussed on the
right areas to achieve individual and collective targets. Monthly staff check ins and reviews.
- Ensure compliance to legislation and Rokit procedures with regards to Health & Safety and discount/benefit policies.
- Ensure compliance to all daily in-store procedures including cash handling, deliveries and reporting. Detailed daily floorplans and cascade staff accountability.
- Constantly review operational processes & procedures, seeking out and suggesting ways to improve efficiencies and effectiveness. Keep all stock and equipment well organised.
People
- Work with the General Manager to constantly improve all aspects of the store and performance.
- Encourage the store team to follow development plans and provide regular feedback to your General Manager. Recruitment, interviewing and onboarding, development.
- Ensure progression of your own development and take on responsibility for some delegated tasks with the support of your General Manager.
- Weekly, monthly, quarterly staff check ins to discuss successes and identify areas of improvement. Creating personalised, time based goals and objectives for staff.
- Review employee engagement, offering solutions to improve and enhance the colleague experience, discuss aspirations and career progression.
Product
- Responsible for ensuring that you and the team, acquire and maintain excellent product knowledge and are comfortable discussing and styling with customers.
- Commercially aware, you will communicate best seller and stock information to your team and General manager and feedback to head office colleagues as appropriate.
- Rotate stock and manage your stock rooms efficiently, using sales data and other factors to maximise the commerciality and showcasing of product. Have your team wear key stock to drive visibility and support sales in store.
KPIs & Store targets
Conversion, ATV, SPH, Data capture, Sales, Employee engagement, Labour Turnover
Relationships
Internal: General Manager, Assistant Manager, Store team, Warehouse/Office team.
External: Customers, local opportunities and businesses. E.g universities
Experience / Skills / Competencies
o Retail Management experience
o Task delegation, business strategy, performance management
o Using initiative to drive sales and KPIs
o Excellent communicator and organisation skills
o Commercially astute
o Ability to delegate effectively
o Able to lead by example, provide an exceptional customer experience
o Commitment to Continued Professional Development
o Willing to take a hands-on approach to store tasks
Job Type: Full-time
Salary: £30,000.00 per year
Benefits:
- Company pension
- Cycle to work scheme
- Employee discount
Schedule:
- Weekend availability
Supplemental pay types:
- Bonus scheme
- Performance bonus
Ability to commute/relocate:
- Cardiff: reliably commute or plan to relocate before starting work (required)
Work Location: In person
