store manager Gillingham, South West England, England
Job description
Main Duties:
· Ensure that all employees understand the health and safety policy and apply its contents
· Ensure that all safety equipment and protective clothing provided, is used at all times when work activities deemed to need the said equipment is taking place.
· Following our Safeguarding policy and practice in order to protect all users and staff
· Maintain first aid equipment and see that first aid is applied in all cases
· Ensure that all staff are correctly trained and supervised in all tasks
· Responsible for maintaining a tidy and safe working area
· Have a sound working knowledge of all equipment and substances in our sites.
Responsibilities:
· Develop, direct and co-ordinate staff resources effectively to deliver the Trust’s operational requirements.
· Create a strongly motivated, innovative and responsive staff team, through open communication and leadership.
· Implement agreed HR Policies and procedures in accordance with our policy and practice.
· Implement appropriate training and staff development programmes to continually improve the performance of the staff team and ensure the highest standards are maintained in all areas.
· Identify potential improvements, efficiencies and cost savings.
· Develop, implement and review operational processes and procedures.
· Actively implement all aspects of Health & Safety and promote a strong H&S culture throughout our sites and activities.
· Continuously review risks (and risk assessments) and update procedures.
· Oversee and direct day-to-day activities in all areas to achieve high standards of performance, operational efficiency and customer satisfaction.
· Develop and continuously review housekeeping and hygiene procedures to ensure the facilities and amenities are always presented to the highest standards.
· Develop appropriate and professional relationships with Trustees, as required.
· Contribute to the successful growth and future development of the Trust and its planned activities.
Essential skills:
Leadership; be able to remain calm under pressure and deal with emergencies, be able to mentor, train and work with staff in a positive, collaborative manner.
Management; be able to lead, develop, support and manage a team
Decision Making; have the ability to make tough decisions
Communication skills; be able to develop strong relationships with a diverse group of people and to handle and resolve conflicts in a constructive manner. Listen.
Customer Service; have a deep understanding of customer service and be strongly focused on customer experience and satisfaction
Flexibility; have an adaptable approach and willingness to challenge convention.
Problem solving: have effective problem solving and analytical skills.
Initiative; be able to put forward new and imaginative ideas with confidence.
Financial & Business Acumen; have sound commercial awareness and understanding of financial management.
Time Management; be able to manage a significant number of concurrent tasks and objectives.
Sport & Fitness Focus; have a current and active interest in sport, health and fitness.
Commitment; display passion and dedication to achieving consistently high standards of service through continuous improvement of management and operational practice in line with the Trust’s community-led ethos.
Qualifications and Experience
· A minimum of 2 years proven operational experience and responsibility in the Leisure Industry.
· A detailed understanding of the day-to-day operations of a sports and fitness facility, both dry and wet side.
· NPLQ and First Aid at Work certificates.
Job Type: Full-time
Salary: £21,720.00 per year
Benefits:
- Discounted or free food
- Free parking
- Gym membership
Schedule:
- Monday to Friday
- Weekend availability
Supplemental pay types:
- Performance bonus
Experience:
- Leisure industry: 2 years (preferred)
Licence/Certification:
- NPLQ certificate (preferred)
Work Location: In person
Application deadline: 28/07/2023
Expected start date: 07/08/2023
