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Job Description

Are you a passionate, analytical, and collaborative Service Designer seeking your next exciting challenge with the best?

Then join our dynamic, multi-disciplinary digital tech team looking to contribute to the very heart of LEGO® Model production.

Core Responsibilities

• Plan, implement, and analyze field research (stakeholder & user interviews), articulate user needs, observations, and existing workflows/documentation
• Synthesize data and translate observations and insights into ground-breaking ideas for new, innovative solutions
• Partner with the Product Manager to define the strategy for services and systems
• Take strategy through to execution with a human-centered approach, collaborating across teams to deliver meaningful impact
• Develop innovative experiences that help our employees and partners
• Craft and articulate compelling stories through the power of visualization
• Build and maintain service blueprints or similar maps to visualize complex ecosystems of software, processes, and users

Play your part in our team succeeding

The Senior Service Designer is responsible for designing and improving colleague and partner experiences across the Model Production processes and touchpoints.

This role will be an individual contributor embedded with the Model Production IT team and will be a strategic partner to the Product Manager.

They will plan, coordinate and lead primary and secondary research to create an experience strategy, concrete insights, and design initiatives for modernizing our systems and processes in Model Production.

Do you have what it takes?

• Bachelors or Master’s degree in UX, HCI or related field (Masters preferred)
• Good Experience working on complex systems
• demonstrated ability doing user experience design, service design, UX research
• Proven experience with working in an Agile team with developers

Advanced CZECH & ENGLISH both written and verbal would be ideal as we are an internationally gathered team.

Join the global LEGO® family

Children are our role models. Their curiosity, creativity and imagination inspire everything we do. We strive to create a diverse, dynamic and inclusive culture of play at the LEGO Group, where everyone feels safe, valued, and they belong.

The LEGO Group is proud to be an equal opportunity and an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status.

We support our employees in being there for the moments that matter in life and celebrate families of all kinds, the loved ones that make us who we are. Being part of the LEGO Group also means taking part in our annual Play Day, playing a part in building a sustainable future and continuing our mission to “inspire and develop the builders of tomorrow.”

The LEGO Group is fully committed to Children’s Rights and Child Wellbeing across the globe. Candidates offered positions with high engagement with children are required to take part in Child Safeguarding Background Screening, as a condition of the offer.

Thank you for sharing our global commitment to Children’s Rights.

Build your career brick by brick at the LEGO Group.

"Bring your tech talent and people passion into play and become part of a big IT community and get the chance to spar with other specialists that share interest!"

#LI-JB1

• Plan, execute, and analyze field research (stakeholder & user interviews), articulate user needs, observations, and existing workflows/documentation.
• Synthesize data and translate observations and insights into transformational ideas for new, innovative solutions.
• Partner with the Product Manager to define the strategy for services and systems
• Take strategy through to execution with a human-centered approach, collaborating across teams to deliver meaningful impact
• Develop innovative experiences that help our employees and partners
• Craft and articulate compelling stories through the power of visualization
• Create and maintain service blueprints or similar maps to visualize complex ecosystems of software, processes, and users

What’s in it for you?

Here are some of what to expect:

• Family Care Leave – We offer enhanced paid leave options for those important times.
• Insurances – All colleagues are covered by our life and disability insurance which provides protection and peace of mind.
• Wellness – We want you to be your best self, so you'll have access to the Headspace App and lots of wellbeing initiatives and programmes run by local teams where you are based.
• Colleague Discount – We know you'll love to build so from day 1 you will qualify for our generous colleague discount.
• Bonus – We do our best work to succeed together. When goals are reached and if eligible, you'll be rewarded through our bonus scheme.
• Your workplace – When you join the team you'll be assigned a primary workplace location i.e. one of our Offices, stores or factories. The hiring team will discuss the principles of our hybrid work model 'Best of Both', role eligibility and frequency with you during the recruitment process.

Children are our role models. Their curiosity, creativity and imagination inspire everything we do. We strive to create a diverse, dynamic and inclusive culture of play at the LEGO Group, where everyone feels safe, valued and they belong.

The LEGO Group is proud to be an equal opportunity employer. We are committed to equal employment opportunity and equal pay regardless of e.g. race, colour, religion, sex, national origin, sexual orientation, disability or gender identity.

The LEGO Group is fully committed to Children’s Rights and Child Wellbeing across the globe. Candidates offered positions with high engagement with children are required to take part in Child Safeguarding Background Screening, as a condition of the offer.

Thank you for sharing our global commitment to Children’s Rights.

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