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Job description

WHO WE ARE

Our French heart pulses through our international brand. With 100 years of heritage, we are future focused as we push ourselves and each other to connect every cook with personal stories and our rich legacy of food lovers to a lifestyle that inspires. Building beautiful products of the best quality that bring joy to people’s lives for generations. We want to ensure that the heart of every home beats from the kitchen. Through our values of PASSION, INTEGRITY, INNOVATION & EXCELLENCE and TEAMWORK, we make Le Creuset a great place to work, celebrating our rich diversity of 22 countries & cultures.

WHY JOIN US?

Our recipe is equal parts passion, hard work and fun with a culture as vibrant as our products. We constantly stretch ourselves and encourage our team mates to do the same. When you join Le Creuset, you become part of a dynamic team that focuses on innovation and collaboration.

You are part of something bigger…from your first day to every moment thereafter, you’re going to love what you do as part of the Le Creuset family! Together we live our ‘One Le Creuset’ Values: PASSION, INTEGRITY, INNOVATION & EXCELLENCE and TEAMWORK.

The working pattern for this role is 37.5hrs/5 days per week which may include weekends.

Due to the additional responsibilities involved in an Assistant Manager role, i.e. occasional lone working, call outs for an alarm activation (if the Store Manager was unavailable), please only apply for this role if you are a minimum of 18 years old.

A requirement of this role will be heavy lifting due to our cast iron products. The successful candidate must be able to lift 25 pounds as a minimum.

Main Purpose

Assist the Store Manager in the smooth running of the store in order to achieve sales and cost targets. Helping and advising customers, ensuring that excellent levels of customer care and service are delivered at all times.

Main Duties

• Assist in the day-to-day operation of the store ensuring that it is trading effectively, and that customers are greeted and helped with their product selection and dealing with any special orders, complaints and enquiries as appropriate
• Deputise in the absence of the Store Manager
• Assist with the day-to-day coordination of employees including ensuring that the store is adequately covered
• Assist with the implementation of local marketing events and activities including arranging in store cookery demonstrations and other special events
• Process all sales transactions quickly and efficiently following the correct till procedures and ensuring the safe and accurate storage of monies
• Cash up in accordance with company procedures and policies, at all times with employees and customer safety as the uppermost priority
• Assist with implementing shop merchandising and layout so as to maximise sales, customer satisfaction, appearance and image whilst observing health and safety requirements
• Assist with carrying out stock takes as directed ensuring that these are completed accurately and according to Company guidelines
• Actively promote and present all products using company sales techniques including advising customers on product suitability, care and use of products
• Ensure high levels of product knowledge by reading up on products, attending courses and visits as directed
• Ensure the store is clean and tidy by carrying out housekeeping duties and by working to ensure the upkeep and condition of all equipment, fixtures and the fabric of all areas of the shop
• Assist as directed in receiving and sorting stock deliveries ensuring that all relevant paperwork is completed correctly
• Act as a key holder and ensure that the store is opened and locked up according to Company security procedures
• Ensure security procedures are followed according to Company and Centre Management policy
• Carry out from time to time and as directed, any other duties as required in addition to the above that will be both reasonable and within your capabilities
• Ensure that at all times you take care of your health and safety and that of others by complying with health and safety obligations, particularly by reporting promptly any defects, risks or potential hazards
• Assist the Store Manager with ensuring all employees are thoroughly trained in the Health and Safety procedures of the store including manual handling and that risk assessments are carried out

PERSON SPECIFICATION

Experience

• 2 years’ supervisory experience in a quality retail environment
• Management experience (such as recruitment, motivation, training and development processes)

Education / Qualifications

• Basic Numeracy and Literacy qualifications

Skills and Knowledge

• Excellent oral and written communication skills
• Proven Customer Service skills
• Selling and up-selling skills
• Microsoft Word, Outlook and Excel to Basic skill level
• Cooking skills and an enjoyment of cooking would be desirable!

Personal Attributes

Adaptable - is able to think on his/her feet, identify opportunities, and show initiative

Composure - keeps calm under pressure. Is polite and even-tempered

Drive - genuine desire to exceed both consumer expectations and sales

Honesty - able to trust and be trusted by others

Leadership - able to motivate, support and encourage colleagues

Pride - takes pride in the quality of his/her work, including attention to detail, the service he/she provides consumers, and in his/her personal appearance

Team Player - able to work effectively for, and with, a number of colleagues

Additional Information

Flexibility - available to work contracted hours throughout the trading week (Monday to Sunday)

Privacy Notice for the Processing of Personal Data from Applicants

Le Creuset will process the data submitted by you through the job application according to the European and any other applicable local data protection law ( “Data Protection laws”).

Job Types: Full-time, Permanent

Benefits:

• Company pension
• Employee discount
• Referral programme
• Sick pay
• Store discount

Schedule:

• Day shift
• Overtime
• Weekend availability

Application question(s):

• Do you have Keyholding experience?
• Do you have experience working for a premium retail brand?

Experience:

• Supervising: 2 years (required)
• Retail sales: 5 years (required)
• Customer service: 5 years (required)

Work Location: In person

Application deadline: 30/06/2023
Reference ID: ISL031
Expected start date: 03/07/2023

About Le Creuset

CEO: Gregory Cairo
Revenue: $25 to $50 million (USD)
Size: 501 to 1000 Employees
Type: Company - Private
Website: www.lecreuset.com
Year Founded: 1925