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Job description

Horace is looking for a Store Manager for our first store in London. Reporting to the RETAIL Director, your role will be to manage the human and commercial performance of your team on a daily basis.

Responsibilities

As a true ambassador of the Horace brand, your role will be both coach and mentor!

Your missions will be :

• Demonstrate expertise in both products and customer interactions.
• Support the team with encouragement and positive, constructive feedback
• Lead by example and help advisors when needed
• Constantly share insights with managers, be their eyes/ears in the store, and know how to escalate problems quickly when necessary
• Manage performance by monitoring team and boutique activity (KPIs: sales, sales index, average basket, conversion rate)
• Manage boutique operations (inventory management, opening and closing the boutique, etc.)
• Maintain the look, feel and rhythm of the boutique throughout the day (control traffic, dispatch team, control music volume, delegate tasks, etc.).
• Participate in employee training and induction according to the program provided by the Retail team.

Profile

• You already have experience as a Manager and you know how to manage a boutique independently.
• You have excellent interpersonal skills and know how to motivate and manage a team.
• You're able to manage your team's performance by producing the required KPIs (sales, IDV, PM, TT).
• You can take a step back and always find solutions, especially when it comes to the customer experience.
• You love to create an unforgettable customer experience and know how important details are.
• You roll up your sleeves and get down to business when necessary
• You're flexible with your hours, evenings and weekends
• You know our brand, understanding and speaking French is a plus

Process at Horace

• A 1st screening with our Head of Talent Acquisition, to get to know you better and understand your career plan
• An interview with a Retail Coordinator, to tell you about the position and answer your questions
• Followed by a 3rd interview with the Retail Director, to explain our way of working and see if it matches your profile

Offers usually follow within 48 hours