Store Manager London, England
Job description
Cash Converters are recruitment for a Store Manager in one of our East London stores with bags of enthusiasm who lives for customer service, and who thrives in a fast paced environment. Cash Converters has a unique opportunity for a dynamic Store Manager to add to the team in Dartford. The role is a full time, permanent position working 40 hrs per week between Monday and Sunday.
STORE MANAGER
Responsible to: AREA MANAGER
Main Purposes of the job:
To effectively manage the profit and loss in the store. To inspire, lead and develop a team to be top performers, providing encouragement to achieve outstanding results, constantly delivering excellent customer service through being passionate , innovative and supportive .
To have the ability to understand and analyse sales figures and demonstrate sound business sense to increase the margin and profitability of the store, whilst controlling costs, ensuring that all business targets are achieved
Key Responsibilities/ Outcomes
People
- To promote and champion staff training in demonstrating leading by example to provide outstanding customer service at all times to ensure meeting and where possible exceeding the expectations of the company Customer Service Standards. §
-Encouraging staff to attend training workshops , promoting team development whilst supporting relevant on the job training and coaching to ensure that all staff are trained to a high standard to deliver customer service to company expectations. §
-Conduct effective staff performance reviews to highlight individual performances, managing talent within the business for promotional opportunities whilst understanding developments needs of others ensuring that staff meet company competencies expectations of their roles. §
-Prepare rotas in advance ,ensuring that staffing levels reflect the needs of the business , keeping in line with wage budgets to ensure that the operational wage costs for the store are controlled and do not exceed budget figures set by the company. §
-To have the ability to communicate necessary store and company operational and performance information to the staff by delivering an inspirational daily team brief , ensuring that each member of the team is up to date with relevant store information. §
-Build relationships and communications between internal and external stakeholders to ensure transparency and a compliant operation. §
-To maintain personal and professional development to meet the changing demands of the job, participate in appropriate training/development activities.
-To carry out such other duties and responsibilities as are consistent with the role and special assignments and/or projects. §
-To monitor staff , making sure that PAT testing is completed on all electrical products to ensure that both company policies and procedures and compliance with the sale of second hand electrical good are met.
Finance
All cash and stock handling procedures are followed and maintained in line with audit and security procedures, maintain and adhere to auditing and stock transfers to minimise stock losses and right offs, returns are administered according to retail guidelines to ensure that company standards are met .
-Analyse sales figures and demonstrate sound business sense to increase the margin and profitability of the store, whilst controlling costs, ensuring that all retail targets are achieved. § Ensuring all policies and procedures relating to security and administration are adhered to at all times to ensure that company policies and procedures are met . §
- Plan daily activities to achieve all retail daily, weekly and monthly targets to ensure the team achieve objectives.
- Identifying and implementing changes to improve the business , e. g revising opening hours ensuring the store competes effectively in the local market, meeting customer needs to exceed company sales targets. §
-To increase sales by providing excellent customer service and interaction with customers , both face to face and by telephone. §
-Process customer payments professionally and efficiently, keeping accurate customer records and details ensuring that company policies and procedures are fully complied with and company expectations are met. §
-Analyse sales figures and demonstrate sound business sense to increase the margin and profitability of the store, whilst controlling costs, ensuring that all retail targets are achieved.
Customer §
Customer complaints and queries are handled in a professional manner , following company procedures to ensure that customer relations are maintained and company standards and customer expectations are met. §
-Demonstrate products and explain how they match the customers’ individual needs to achieve retail sales and alternative products must be provided to ensure customer expectations are met.
-Knowledge of new and existing stock must be researched to keep up to date with product knowledge ensuring that customers needs and expectations are met. §
-Identifying and implementing changes to improve the business , e. g revising opening hours ensuring the store competes effectively in the local market, meeting customer needs to exceed company sales targets. §
-Demonstrate entrepreneurial skills to trade effectively , maximising cross selling and up selling opportunities to ensure that all store sales targets are achieved . §
-To complete testing on all products to ensure that both company policies and procedures and compliance with the sale of second hand good electrical goods are met.
General
-To carry out such other duties and responsibilities as are consistent with the role and special assignments and/or projects. §
-To be responsible for your own health & safety and that of your colleagues, in accordance with the Health & Safety at Work Act (1974) §
-To work in accordance with the Data Protection Act (1998) §
-You will have access to material, which is confidential, staff-in-confidence, or sensitive in some way. It is a condition of your contract of employment that you use great discretion at all times. § - -You will be expected to carry out duties in line with Cash Converters policies, procedures and relevant legislation. You will be notified of this in your appointment letter, contract of employment, induction, ongoing performance management and development through Cash Converters communication.
COMPETENCIES
Team Leadership
-Make the most effective use of team working within the business and area, setting and monitoring standards of team working, Building a team environment and communicates the vision.
Indicators
-Shares problems with others and asks for input where appropriate ·
-Gives constructive feedback and monitors performance ·
-Coaches, supports and develops colleagues to maintain performance ·
-Maintains integrity of self and team by promoting a professional service ·
-Leads by positive example and demonstrates a can do attitude ·
-Creates a positive atmosphere and gets people working together ·
-Undertakes effective resource and business planning
Customer Service
Exceeding customers’ expectations to ensure that CCUK is a leader in Customer Service
Indicators
- Is able to identify and deliver to customer needs and expectations. ·
-Takes ownership of customers problems and ensures a satisfactory resolution. ·
-Is able to manage the requirements of diverse customers in a timely and effective manner without compromising the quality of the expected service. ·
-Providing appropriate customer service training to your team. ·
-Being a customer service role model by demonstrating the appropriate behaviours and skills. · Maintain high levels of customer service through observation, feedback and review of your team.
Continuous Improvement
Is able to set and meet challenging goals, creating own measures and consistently seeks ways of improving performance. Is aware of own shortfalls and takes charge of personal development
Indicators
- Makes suggestions for improvements to current working methods. ·
-Coaches and develops individuals. ·
-Motivates others to improve and develop their performance. ·
-Sets SMART targets for team and team members and evaluates them. ·
-Regular reviews to measure performance and identify development.
Achieving Results
Delivering the business objectives to agreed standards through effective use of resources.
Indicators
·
-Ensures that standards within the team meet the objectives ensuring availability of necessary resources. ·
-Assists in improving service delivery, using relevant information. ·
-Approaches challenges with willingness and enthusiasm. ·
-Strives to improve the way things are done whilst continuously reviewing performance against objectives.
Communication
Effectively communicates to encourage good working relationships internally and externally.
Indicators
·
-Chooses the most effective and meaningful form of communication to express ideas. ·
-Presents detailed information at the relevant level of audience. ·
-Engages with others to understand their needs. ·
-Gives and receives constructive feedback both positive and negative. ·
-Regular communication with team members/line manager
Technical
Achieving a satisfactory level of technical and professional skills, knowledge and experience in relation to your job; keeping abreast of current developments and trends in area of expertise
Job Types: Full-time, Permanent
Salary: £25,000.00-£35,000.00 per year
Schedule:
- 8 hour shift
- Overtime
Supplemental pay types:
- Bonus scheme
- Performance bonus
- Quarterly bonus
- Yearly bonus
Work Location: One location
