Store Manager (40 Hours) - Icon O2 London, England
Job description
Under Armour has one mission: to make you better. We have a commitment to innovation that lies at the heart of everything we do, not just for our athletes but also for our teammates. As a global organization, our teams around the world push boundaries and think beyond what is expected. Together our teammates are unified by our values and are grounded in our vision to inspire you with performance solutions you never knew you needed but can’t imagine living without.
Position Summary
Summary
Lead a team of dedicated associates who achieve or exceed the sales and profitability targets by maintaining operational and merchandising excellence and by delivering a compelling customer experience unique to Under Armour
Essential Duties & Responsibilities
include the following. Other duties may be assigned.
- Own the service culture and customer experience
- Lead and model the customer experience principles for store team; ensure store service/selling culture is representative of the Under Armour brand
- Maintain all standards covering merchandise and floor sets
- Oversee all areas of inventory control; manage store shrink performance within outlined expectations
- Where applicable, coach and empower the Assistant Store Manager (ASM)
- Manage total store talent - seasonal hiring needs, anticipated turn; recruit and deploy to ensure store is optimally staffed at all times
- In partnership with Retail Operations Team and local HR, own total team skill capability through robust on-boarding and continuous training
- Provide timely and constructive feedback to the Retail Operations team in all facets of store operations
- Manage store payroll to optimize business results; ensure staff scheduling meet the needs of the business
- Compile customer feedback on product and communicate to Retail Operations team
- Ensure compliance with all UA policies and procedures
- Model the behaviours reflected in the UA Way: Walk with a Purpose; Be Humble, Stay Hungry; No One Person is Bigger than the Brand – Team; Integrity
- Meet and exceed all team and individual performance objectives and metrics set
- Exhibit a professional and positive attitude and possess exceptional interpersonal skills.
Qualifications (Knowledge, Skills & Abilities)
Behavioural Attributes of ideal candidate:
To perform the job successfully, an individual should demonstrate the following competencies: Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments.
Interpersonal Skills - Focuses on solving conflict, not blaming; Maintains confidentiality; Remains open to others' ideas and tries new things.
Oral Communication - Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds well to questions; Demonstrates group presentation skills; Participates in meetings. Teamwork - Balances team and individual responsibilities; Exhibits objectivity and openness to others' views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests; Able to build morale and group commitments to goals and objectives; Supports everyone's efforts to succeed. Goes the extra mile to ensure the team’s success.
Quality Management - Looks for ways to improve and promote quality; Demonstrates accuracy and thoroughness. Articulates a compelling vision and the roadmap to success; adept at aligning and empowering a diverse set of teammates and stakeholders.
Ethics - Treats people with respect; Keeps commitments; inspires the trust of others; Works with integrity and ethically; Upholds organizational values in their everyday interactions.
Organizational Support - Follows policies and procedures; Completes administrative tasks correctly and on time; supports organization's goals and values; Benefits organization through outside activities; Supports affirmative action and respects diversity.
Education And / Or Experience
- 3 – 5 years retail store management, ideally with a premium international brand
- Familiarity with various retail POS register systems
- Strong understanding of store operations, including visual merchandising, stock room, risk management & safety
- Fluency in local language; proficiency in English highly desired
Technical attributes of ideal candidate:
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Exceptional oral and written communication skills.
- Ability to multi-task in a fast paced environment.
- Capability to maintain a consistently high level of service.
- Flexibility to shift focus and priorities
- Ability to be part of a team, set challenging standards, develop strong partnerships, and lead others to action.
- Ability to work a flexible schedule that may include mornings, evenings, public holidays and weekends.
Relocation
N/A
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Under Armour is an Equal Opportunity Employer and we are committed to diversity in the workplace. We encourage qualified diverse candidates to apply. Under Armour does not discriminate against any candidate on the basis of race, gender, disability, religion, national origin, age, or any other protected category.
The collection and use of personal data about applicants for employment is essential for conducting the business administration and business operation of Under Armour, Inc. (“Under Armour”) and those of its subsidiaries and affiliates. Under Armour’s overseas subsidiaries in the European Economic Area collect personal data about applicants for employment and may transfer such personal data to Under Armour in the United States in accordance with the terms of its Data Privacy Policy. Full details of Under Armour’s Data Privacy Policy are available at https://careers.underarmour.com. Under Armour has certified that it complies with the EU-US Privacy Shield Framework Principles with respect to safeguarding and transferring personal data it receives about Under Armour employees in the European Union. Further details about the Privacy Shield Framework and the list of certified companies are available at www.privacyshield.gov.
