Stock Operations Manager, John Lewis Oxford Street London, England
Job description
Stock Operations Manager
Full Time - Shop Floor based
John Lewis - Oxford Street
About the Charlotte Tilbury Brand
Charlotte Tilbury understands the power of beauty like no-one else. With over 25 years at the forefront of the makeup industry working with the world’s A-list models, celebrities and designers, Charlotte has poured her best-kept secrets into an edited but ‘all you need’ skincare, make-up and fragrance collection. At Charlotte Tilbury, our mission is to empower everybody in the world to be the most beautiful version of themselves. We support this by encouraging and hiring people with diverse backgrounds, voices, beliefs, and perspectives into our growing global workforce. By doing so, we better serve our communities, customers, employees - and the candidates that take part in our recruitment process
About Your Role
Charlotte Tilbury Stock Manager is a true operator. They thrive on operational excellence and ensuring our stock processes are managed as smoothly as possibly. They know time is of the essence – and how high demand our product is for our customer. They work behind the scenes to make magic happen whether it is processing deliveries, maintaining high stockroom standards and being the ultimate brand ambassador.
Requirements
- Driving operational success through motivation of the team to hit KPI targets
- Drive profit protection through highlighting high stock volumes/slower selling lines to the business manager
- Management of stock operations assistants ensuring any delegated tasks are followed up and reviewed (if applicable)
- Effective communication through the leadership team to support knowledge to improve customer experience instore where stock or any operations may impact or have changes
- Implement any brand processes meeting required deadlines
- Working and liaising with host store partners and senior stakeholders; ensuring brand compliance with policies and procedures
- Management of the shop floor replenished system and review to adapt the needs of the business where necessary
- Monitor and log the use of testers weekly and order in accordance to needs
- Management of all deliveries ensuring these are processed accurately and in a timely manner with any discrepancies raised and followed up
- Completion and checks of all administrative tasks.
- Effective management of out of stocks to control instore lost sales
- Ensure the write off process for products comply with company policy and procedure, whilst limiting and reducing loss for the business is managed effectively and any flags are raised to the business manager
- Ensure completion of transfers and recalls are processed in a timely and accurate manner, limiting and reducing loss for the business
- Think limitlessly with your plan for the calendar year with consideration for New Product Launches and activity
- Respond to queries regarding stockroom processes and procedures in a timely and professional manner
- Demonstrate a good operational knowledge of the business
- Adhere to health and safety guidance in the workplace
Key Selection Criteria:
- Naturally creative, seeking innovative ways to over perform and deliver
- An entrepreneurial mindset, focusing on the ‘why?’ and taking risks to reach for ‘wow’ results
- Assertive with energy and drive to succeed
- Strong emotional intelligence and engaging personable skills that can be adapted to suit
- Ability to build and maintain strong relationships with your team and stakeholders
- Acts with integrity and isn’t reluctant to hold ownership
- Time management and prioritisation
- Confident in operational stock controlling
- Works with pace to meet deadlines
- Resilient when dealing with ambiguity
- Agile and solution orientated
Benefits
- We offer a structured induction programme – Charlotte’s Magic Academy. This exclusive and bespoke induction trains on all aspects of the role that you will need to succeed in providing red carpet customer experience with follow up training provided during your first months of employment. Focusing on artistry and commerce, you will gain a full understanding of our artistry and service expectations
- Structured career development – our team of industry experts are here to support and work with you to explore your learning potential and career goals
- You receive exclusive launches of our incredible products before anyone else – not only that, but you even receive a full Charlotte Tilbury Look on completion of Charlotte’s Magic Academy so you can be a true brand advocate.
- Access to Tilbury Treats – our very own rewards platform allowing you to save money and gain ‘money can’t buy’ discounts on anything from gym memberships to cinema tickets
- Other fabulous benefits such as life assurance, birthdays off work, team sales incentives and many more
At Charlotte Tilbury, our mission is to empower everybody in the world to be the most beautiful version of themselves. We support this by encouraging and hiring people with diverse backgrounds, voices, beliefs, and perspectives into our growing global workforce. By doing so, we better serve our communities, customers, employees - and the candidates that take part in our recruitment process.
WE WOULD LOVE TO WELCOME YOU TO OUR DREAM TEAM…APPLY TODAY!
