Steward United Kingdom
Job description
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Contents
Location
About the job
Benefits
Things you need to know
Apply and further information
Location
About the job
Job summary
Thank you for your interest in the post of steward with Historic Environment Scotland, based at Lochleven Castle. There are various contracts available on a part year permanent basis and are pensionable appointments.
The post holder(s) will be responsible for delivering the highest standards of visitor experience Lochleven Castle. They will work across all areas, including the shop, admissions, and outside (as they will operate the boats/transport visitors to and from the mainland and island).
Job description
Key responsibilities, duties and objectives
Customer Service
- Processing and promotion of retail and admissions transactions through the till system.
- Ensure a high standard of presentation throughout the site, including following appropriate cleaning processes in both public and staff areas.
- Support the team in achievement of quality assurance KPIs.
- Actively support HES seminars, events, functions and promotions.
- Strive to provide the warmest welcome to our visitors and engage proactively with customer service.
Converse with visitors to promote what they can experience at other Historic Scotland sites that may be of interest to them.- Prepare the boats and transport visitors to and from the mainland to the island.
Teamwork
- Proactively communicate with colleagues across the site to ensure high performance, standards and consistency of the team.
- Work as part of a team to ensure that the Customer Service Industry Standards and Quality Services Awards are maintained and participate in local action plan delivery.
Commercial Awareness
- Team participation to achieve agreed commercial performance targets for the monument.
- Maximise commercial opportunities and capitalising on income generating opportunities.
- Assist Monument Manager to ensure accurate stock management and assist with stock ordering and deliveries as required.
Health and Safety & Compliance
- To ensure the security of the site, buildings and contents, including acting as key holder (where required).
- Monitor and comply with all H&S procedures/guidance relevant to the site.
- Follow correct procedures to ensure safe operation of all equipment.
- Ensure the health and safety of staff, visitors and contractors.
- Ensure that compliance with our Resumption Operating Standards is maintained.
- Safely operate the boats (and undertake required training) to complete relevant processes to ensure that visitor and staff safety is paramount.
Person specification
Reporting to the Monument Manager, the postholders will work as part of our wider stewarding team at Lochleven Castle (Kinross). The team sits within the Mid District of Central Region’s Visitor and Community (V&C) Team. The district is comprised of thirty-one monuments, of which ten are currently staffed including the site listed above. Other staffed properties within the district include Castle Campbell, Doune Castle, Dunblane Cathedral, Elcho Castle, Huntingtower Castle, Inchmahome Priory, Meigle Sculptured Stone Museum, St Serfs Church and Stanley Mills.
Your duties will include transporting visitors by boat to the Island and operating a water pump to ensure the island toilets remain working.
The V&C team, lead on the delivery of visitor experiences, community engagement and commercial activities. It is within our Operations Directorate. This is a newly created Directorate that will strengthen our regional footprint and brings together under one directorate, delivery of many of HES’ activities at a regional and local level across Scotland.
The directorate is responsible for delivering an efficient and well-prioritised conservation and operational asset management service, creating an excellent experience for visitors and enriching local communities now, and for generations to come.
This is an exciting opportunity to work for the lead body responsible for the historic environment in Scotland. You will be actively involved in work which supports providing the best experience for our visitors – ranging from: greeting our visitors, selling admission tickets or processing online bookings, selling our range of retail products or outlining the history and landscape of the site to our diverse visitor base.
We are looking for someone who enjoys interacting with diverse groups of people, who has a passion for customer service and who would thrive in a fast paced and constantly changing workplace.
Benefits
What we offer
We welcome applications from all nationalities, ensuring that they have the right to work in the UK and applying for a job with us could open the door to a unique work environment. It could also give you job satisfaction and excellent development opportunities, plus a competitive salary, 25 days paid holidays (rising to 30 days after 3 years’ service) and 11.5 public holidays a year – pro rata for part time staff.
In addition, we offer a great benefits package to our employees which includes:
flexible working hours (where appropriate)- special leave
- maternity/paternity leave
- adoption leave
- reimbursement for relevant professional subscriptions
- support for further education and personal development
- study leave for work related courses
- access to a learning resource centre
Health and welfare
We offer you access to:
our Employee Assistance Programme – for confidential advice and counselling- an occupational sick pay scheme
- discounts at some local authority leisure facilities
- interest free loans for bicycles and annual travel passes (see ‘season ticket’ below)
- reasonable adjustments when needed, as part of our Equalities policy
Staff discounts
You will receive:
free entry to all of our properties (with up to three guests)- free entry to English Heritage, Manx and Cadw properties
- 20% off purchases in our retail outlets
Season tickets
You can receive an advance to help with the cost of buying an annual season ticket for travel between home and work. The advance is then repaid from your salary over the life of the season ticket. Available to all permanent and fixed-term staff.
Things you need to know
Selection process details
You can apply on-line by visiting our website at https://applications.historicenvironment.scot/
Guidance on applying for this post can be found in the ‘Guidance notes for applicants’ document, also available at the above website, which we recommend that you read, in conjunction with this Job Description.
We are looking for you to complete a statement of competence looking at the essential and desirable requirements of this role. This must arrive by the advertised closing date. Please note that when applying online, we will only be able to see your application once you fully submit it. There is also space for you to note which role(s) you are interested in being considered for. If you wish to be considered for multiple roles, please list these in order of preference:
Post
Location
Contract Type
Working hours Apr-Sep (ave/wk)
Working hours Mid March & Oct (ave/wk)
C
Lochleven Castle
Permanent Part Year
37/wk (5 days x 7h 24 mins (9:15am-5:39pm)
32/wk (5 days x 6h 24 mins (9:15am-4:39pm)
D
Lochleven Castle
Permanent Part Year
29.6/wk (4 days x 7h 24 mins (9:15am-5:39pm)
24.6/wk (4 days x 6h 24 mins (9:15am-4:39pm)
E (2 available)
Lochleven Castle
Permanent Part Year
22.2/wk (3 days x 7h 24 mins (9:15am-5:39pm)
17.2/wk (3 days x 6h 24 mins (9:15am-4:39pm)
If you are unable to complete your statement of competence online form, please email [email protected], quoting the job title and recruitment reference, and we will arrange for the appropriate paperwork to be sent to you.
Please contact us if you need the job description, person specification and / or application form in an alternative format or if you require any other adjustments because of a disability. HES is committed to making reasonable adjustment and is happy to answer any questions you may have about the recruitment process in order that you can identify any adjustments that may be required.
HES is committed to not only avoiding unlawful discrimination against people with protected characteristics under the Equality Act 2010, but also to positively promoting equality and doing more than equality law requires.
We welcome all applicants from under-represented groups within HES. We know from our equality monitoring that we need to increase our diversity in terms of ethnicity and disability. We also want to address occupational areas where the ratio is disproportionately in favour of women or men. We ask all applicants to complete the Equality Monitoring section of the recruitment paperwork to help us pursue a diverse and inclusive workforce. In support of our Gaelic language plan we welcome applications from Gaelic speakers.
Please note that, as we operate an electronic recruitment system, we will contact you via the email address that you provide in your application to inform you of the outcome of your application.
For further information about the post, please contact Joyce Kitching, District Visitor & Community Manager for Central Mid – [email protected] or 0777 553 5452. Please entitle your email ‘Vacancy – Lochleven’ and if possible, mark it ‘Important’.
Feedback will only be provided if you attend an interview or assessment.
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Medical
Nationality requirements
This job is broadly open to the following groups:
- UK nationals
- nationals of Commonwealth countries who have the right to work in the UK
- nationals of the Republic of Ireland
- nationals from the EU, EEA or Switzerland with settled or pre-settled status or who apply for either status by the deadline of the European Union Settlement Scheme (EUSS) (opens in a new window)
- relevant EU, EEA, Swiss or Turkish nationals working in the Civil Service
- relevant EU, EEA, Swiss or Turkish nationals who have built up the right to work in the Civil Service
- certain family members of the relevant EU, EEA, Swiss or Turkish nationals
Working for the Civil Service
We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window).
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