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About Torus Group – Torus Landlord

A growth and regeneration group with a strong social purpose, Torus works in partnership with Liverpool City Region and the North West to improve lives and create thriving, vibrant communities through support, investment, development and regeneration.

We own and manage around 40,000 homes in Warrington, St Helens, Liverpool and beyond, making Torus the region’s largest affordable housing provider.

Profits generated by group members Torus Developments and HMS are reinvested into our charitable arm Torus Foundation, a community anchor institution, to fund projects that build social capital and fulfil our mission of ‘growing stronger communities’.

Support Network is dedicated to helping people to remain safe, manage a home and support older people to maintain independent living. Our Network Teams are committed to delivering a range of housing related support services to people who require a bit more support either on a short term or longer-term basis.

We are now looking for someone who can work alone and in a team within our Staying Home Service in Warrington, ensuring that residents over 55 are able to live independently for as long as possible.

This is an important role in which you will:

• Assist in the lettings process of properties designated for older people.
• Carry out tailored reviews every 6 months with residents or as and when personal circumstances change to identify interventions that will assist the tenant to remain safe at home.
• To assist residents with sustaining their tenancy, responding to low level anti nuisance issues and liaising with the Safer Estates Team as required. Helping older people manage the safety and security of their dwelling using a case management approach including annual inspection of the condition of the property.
• Utilise the OK Each Day Service to communicate with our tenants, whilst monitoring their safety through the agreed usage of the OK Each Day device.
• Provide advice and guidance on applying for disability related benefits.
• To complete welfare calls and personal visits based on assessed need.
• Manage customer expectations of the service and provide clarity about the scope of your role.
• Make referrals to specialist agencies such as Adult Social Care and Health to enable the tenant to access additional care and or support where required.
• Promote safety and protection of vulnerable adults and children by ensuring that all safeguarding issues and concerns are reported promptly in accordance with Local Authorities and Torus Safeguarding Policies.

To be successful in this role you will:

• Have a passion for working to improve the lives of older people
• A proactive, professional, commercial, and resilient approach, able to work well at pace, using your own initiative and produce innovative solutions
• Experience of working with statutory agencies and the voluntary sector
• The skills to manage relationships with tenants including challenging non-compliance

What Can Torus Group Offer You

We offer a modern workplace that is challenging, supportive and gives you room to grow your skills – along with a package of benefits that shows how much we value your contribution and care about your wellbeing, such as:

• 25 days holiday rising to 30 plus bank holidays (pro rata)
• Holiday purchase scheme
• Company Pension Scheme
• Company life assurance

Great Torus people share qualities we value highly. They are problem-solvers, able to work well within our team. They are open, honest and committed to doing the right thing at all times, and they always look for ways to do things better, focused on making sure we achieve our aims. If you can share our way of working, you’ll enjoy working with us.

PLEASE NOTE:

Each successful applicant will be required to complete the following pre-employment checks prior to a start date being agreed;

• Right to work verification
• Qualification certificate check
• 2x Completed references
• OH Health Questionnaire – Fit For Work
• DBS check (if required for role)
• Completion of all new starter documentation including signed T&C’s

‘Happy to Talk Flexible Working’

Torus (part of Torus group) is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults. Each successful applicant will be subject to a relevant Disclosure and Barring Service (DBS) check along with other relevant employment checks.