Find More Than 10K+
United Kingdom Jobs

Station Assistant/ Train Dispatcher (Platform)

Duration: Fulltime Permanent
Grade: Station Staff – Band B Station Staff
Location: Birmingham Snow Hill
Hours: 35 per week

As part of the Transport UK Group, West Midlands Trains delivers around 1,300 train journeys a day, for more than 60 million passengers a year, across our two brands - West Midlands Railway and London Northwestern Railway.

We are committed to delivering a safe and reliable train service, by investing in our fleet of trains, stations and employees. As part of this investment we are looking to recruit a Station Assistant/ Train Dispatcher, on a full time, permanent basis based at Birmingham Snow Hill.

You will Station provide a safe and efficient train dispatch and platform service to ensure that all activities are carried out safely. You will provide a high standard of customer service at the station and to help maintain a clean, safe and presentable retail environment to West Midlands Trains customers

What does the job involve?

• Responsible for care of all despatch equipment
• Make decisions regarding train despatch based on training provided, safety requirements and West Midlands Trains policy.
• Make decision regarding provision of service to West Midlands Trains customers based on West Midlands Trains policy and management guidance
• Ensure compliance with all safety responsibilities as detailed in the appropriate Safety Responsibility Statement.
• Ensure compliance with the requirements of the Health & Safety at Work Act
• Ensure the safe and timely despatch of trains
• Ensure high levels of customer service are provided
• Ensure customers are provided with the available accurate and timely information
• Ensure own safety and that of others at all times
• Comply with all appropriate rules and regulations
• Comply with Rule Book, and other appropriate instructions and standards
• Announce train arrivals and departures where required
• Maintain a record of delays, replatforming and other events affecting the train plan as required
• Proactively ensure that information is communicated within the station team and to other locations as appropriate
• Assist with disabled passengers as required
• Carry out Fire and security checks in line with current risk levels and maintain a high level of security vigilance at all times
• Conduct station cleaning duties, and make the station safe, presentable and welcoming to customers where required
• Ensure posters are displayed on the station, replacing any which are faded or out of date where required
• Deal with all lost property at the station according to station guidelines
• Report accidents, mishaps and incidents in accordance with the accident reporting procedures, maintain the station log book as required and provide reports to the appropriate manager as required 2
• In an emergency situation follow the Rulebook requirements in terms of reporting an incident and respond to the incident in accordance with training provided.
• In an emergency situation be prepared to assist until resolved or until relieved by an appropriate person • Undertake Evacuation Warden duties as required
• Ensure that the station environment is kept safe for all users in all weather conditions, including undertaking winter weather precautions where required
• Report all defects arising at the station according to the fault reporting procedures
• Monitor CCTV where required

(See attached JD for full responsibilities)

What skills and experience do I need to do the job?

• Customer focused
• Efficient and calm
• Polite and friendly
• Flexible to the requirements of the job
• Good communication skills
• Able to use own initiative when appropriate
• High standard of personal presentation
• Numerate and literate
• Honest
• Computer literate
• Able to learn legislation that affects the role

What are the salary and benefits?

• Salary £25,392 per annum
• Free travel on all our trains and those of other train companies within our parent group company - for you, your partner and any dependent children
• 75% off all other train company travel tickets
• Retail discounts
• Career development opportunities

Applications will be considered from colleagues with 6 months experience in current role and a full check of absence and disciplinary records.

We reserve the right to withdraw this advert at any time due to high volumes of applications (please submit your application as early as possible to avoid disappointment).

As an inclusive employer, we welcome applications from all backgrounds and ensure no-one receives less favourable treatment on the grounds of age, disability, gender, race/ethnicity, religion, belief and sexual orientation.