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Job description

Store manager job description

A Burton & Speke store manager is required to exercise initiative in managing the overall operation of the store.

In particular, a majority of time is spent managing and coaching the store partners, making people decisions
(development, recruitment, deploying), ensuring customer satisfaction and product quality, and managing health and safety and security within the store.

The manager is responsible for acting in accordance with and as an ambassador of Starbucks guiding principles, culture and values, embracing the coffee culture and keeping it at the heart of everything we do.

Leadership

 Displays a "customer comes first" attitude by training and holding partners accountable for delivering world class service.

 Plans, identifies, communicates and delegates appropriate responsibilities and practices to store partners to ensure smooth flow of operations.

 Manages with integrity, honesty and knowledge that promote the culture, values and mission of Starbucks.

 Demonstrates a calm exterior presence during periods of high volume or unusual events.

 Drives the implementation of company programs by developing action plans and directly motivating and instructing the store team to meet operational and organisational objectives.

 Provides coaching and direction to the store team to take action and to achieve operational goals.

 Constantly reviews store environment and key business indicators to identify problems, concerns, and opportunities for improvement to provide coaching and direction to the store team to achieve operational goals.

Planning and execution

 Utilizes existing tools to identify and prioritize communications, and regularly uses discretion to filter communications to the store team. Communicates clearly, concisely and accurately in order to ensure effective store operations.

 Monitors and manages store staffing levels to ensure partner development and talent acquisition to achieve and maintain store operational requirements.

Business requirements

 Utilizes management information, tools and analyses finance reports to identify and address trends and issues in store performance.

 Uses all operational tools to plan for and achieve operational excellence in the store including labour scheduling, business reviews, cash management, and inventory management.

 Accepts responsibility for ensuring that the store passes all store audits including CEV, QASA and H&S audits.
Good performance in this area is fundamental to the role and will always be considered as part of the appraisal process. Failure to meet the requirements of these store audits may result in the implementation of the company’s disciplinary process.

 Ensures and is accountable for adherence to applicable laws relating to employment of non EU national and partners under 18 years old.

 Solicit customer feedback to understand customer needs and the needs of the community in which the store is located.

Partner development/team building

Provides partners with coaching, feedback and developmental opportunities; building effective teams:

 Challenges and inspires partners to achieve business results.

 Insures partners adhere to legal and operational compliance requirements.

 Develops and maintains positive relationships with store team and by understanding and addressing individual motivation, needs and concerns.

 Manages store partners by regularly conducting performance assessments, providing feedback, and setting challenging goals to improve poor performance.

 Manages ongoing partner performance using performance management tools to support organisational objectives.

 Recognises and reinforces individual and team accomplishments by using existing organisational tools and programs as well as by finding new, creative and impactful methods of recognition.

 Utilizes and demonstrate effective management principles and practices to create and maintain a successful store team resulting in an environment where partners are valued.

Decision making parameters

 Overall accountability for the day to day running of the store.

 Consults operations manager on all non-routine decisions e.g. increase in labour hours, specific marketing campaign, promotions to manager training programme, reinvestment in the business, i.e. refurbishment.

Special conditions

 The role involves a lot of standing/moving on one's feet for the majority of the day.

 Works in an environment that serves hot beverages and therefore can get very warm by the espresso bar, especially in the summer months.

 Weekend and evening work as required to meet the needs of the business

Job Types: Full-time, Permanent

Salary: £27,000.00-£29,000.00 per year

Benefits:

• Discounted or free food
• Employee discount
• Free parking
• On-site parking
• Store discount

Schedule:

• 8 hour shift
• Holidays
• Weekend availability

Supplemental pay types:

• Bonus scheme
• Quarterly bonus

COVID-19 considerations:
All partners & customers required to wear a mask at all times, entryway service model in use when appropriate, partner/customer separation screens at customer touch points, partner separation screens behind the bar, enhanced customer touch point cleaning

Application question(s):

• How would you describe your management style?

Experience:

• Retail management: 2 years (preferred)

Licence/Certification:

• Driving Licence and working car (required)

Work Location: In person

Reference ID: Leven SM