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Job description

Job description

This position contributes to Starbucks success by assisting the store manager in executing store operations during scheduled shifts. This job deploys partners and delegates tasks so that partners can create and maintain the Starbucks Experience for our customers. Models and acts in accordance with Starbucks guiding principles.

Summary of Key Responsibilities

Responsibilities and essential job functions include but are not limited to the following behaviors:

Achieving Results

• Maintains a calm demeanor during periods of high volume or unusual events to keep store operating to standard and to set a positive example for the shift team.
• Anticipates customer and store needs by constantly evaluating environment and customers for cues.
• Communicates information to manager so that the team can respond as necessary to create the Third Place environment during each shift.
• Delivers legendary customer service to all customers by acting with a customer comes first attitude and connecting with the customer. Discovers and responds to customer needs.
• Executes store operations during scheduled shifts. Organizes opening and closing duties as assigned.
• Follows Starbucks operational policies and procedures, including those for cash handling and safety and security, to ensure the safety of all partners during each shift.
• Follows all cash management and cash register policies and ensures proper cash management practices are followed by shift team.
• Follows up with baristas during the shift to ensure the delivery of legendary customer service for all customers.
• Provides quality beverages, whole bean, and food products consistently for all customers by adhering to all recipe and presentation standards. Follows health, safety and sanitation guidelines for all products.
• Recognizes and reinforces individual and team accomplishments by using existing organizational tools and by collaborating with store manager to find new, creative, and effective methods of recognition.
• Utilizes operational tools to achieve operational excellence during the shift.

Helping Others Succeed

• Assists with new partner training by positively reinforcing successful performance and giving respectful and encouraging coaching as needed. Provides feedback to store manager on partner performance during shift.
• Contributes to positive team environment by recognizing alarms or changes in partner morale and performance and communicating them to the store manager.
• Creates a positive learning environment by providing clear, specific, timely and respectful coaching and feedback to partners on shift to ensure operational excellence and to improve partner performance.
• Develops positive relationships with shift team by understanding and addressing individual motivation, needs and concerns.

Living Our Mission & Values

• Acts with integrity, honesty and knowledge that promote the culture, values and mission of Starbucks.

Job Summary and Mission

Experience & Qualifications:

- No previous experience required

- Maintain regular and consistent attendance and punctuality

- Available to work flexible hours that may include early mornings, evenings, weekends, nights and/or holidays

- Meet store operating policies and standards, including providing quality beverages and food products, cash handling and store safety and security

Work remotely

• No

Job Types: Full-time, Part-time

Salary: £11.20

Benefits:

• Casual dress
• Company pension
• Cycle to work scheme
• Free Drinks on Shift
• Free Meal allowance
• Flexible schedule
• Life insurance
• Referral programme
• Sick pay
• Store discounts
• Free Parking

Schedule:

• Flexible Work pattern
• Day shifts
• Holidays
• Overtime
• Weekend availability

Ability to commute

• Murrayfield/ Gorgie area Edinburgh

Job Types: Part-time, Permanent

Salary: £11.20 per hour

Benefits:

• Casual dress
• Discounted or free food
• Employee discount
• Free parking
• Life insurance
• On-site parking
• Referral programme
• Sick pay

Schedule:

• Day shift
• Overtime
• Weekend availability
• Weekends only

Supplemental pay types:

• Bonus scheme
• Performance bonus
• Tips

Ability to commute/relocate:

• Edinburgh, EH11 2QW: reliably commute or plan to relocate before starting work (required)

Work Location: One location

Reference ID: Murrayfield Starbucks
Expected start date: 13/02/2023