Specialist User Researcher Birmingham, England
BT
Full Time
Birmingham, England
37412 - 40955 GBP ANNUAL Today
Job description
Specialist User Researcher (BT Business : Digital)
Job Req ID: 22321
Posting Date: 15 Sep 2023
Function: Content & Design
Location:
Snowhill, Birmingham, United Kingdom
Salary: Competitive, with great BT benefits.
About BT Business (Digital)
This role will sit within BT Business and will be part of the digital transformation of online services that help and support our business customers of all sizes and provide seamless online journeys to help them get to where they need to be.
BT Group’s Digital unit is leading BT Group’s digital transformation, driving service innovation and delivering the products and services our customers need to support their own goals fast, and at scale.
About this job
Full time, 3 days a week together in our Birmingham Digital Hub (flexible 2 days wherever).
As a User Researcher in BT you will be accountable for the user research thinking and strategy that supports our squads to craft world class experiences.
You’ll be accountable for providing the digital team with best-in-class digital customer insight to ensure the teams design the best experiences for customers and advisors. You will help define and deliver the user research & testing strategy for BT.
User Researchers within BT enables the team to understand and solve user needs related to products and services.
- User Research - Drive adoption of multiple user research methods by all product teams, initially running the user research process, but enabling a capability approach over the longer term (on appropriate methods when possible), to allow scaling of research activities across the large amount of product teams
- Implementing the research strategy - Setting direction from findings back into the wider Digital strategy (working with the group insights team when appropriate)
- Collating and joining up - Responsible for collating findings and ensuring learning activities are not duplicated. Responsible for enabling sharing of research findings across your digital business unit.
- Implementing findings - Responsible for ensuring research is providing actionable recommendations for continuous improvements the products
- Internal improvements - Implements both generative and summative digitally focused research. Continuously improving the practice and deployment of user research across the Digital team
Who you are
We want the best people with the best talent to work with us at BT Business, so don't be put off if you don't feel you meet 100% of these requirements. If you think you're the right fit, we want to hear from you.
- Experience across B2B and/or B2C research
- Stakeholder management & influencing
- Behavioural science & psychology approach - a relentless empathetic curiosity about people and their behaviour. In-depth social and human centred observational research methods
- Qualitative user research & usability testing - discovering issues and user needs through regular qualitative learning, using a wide range of research methods including moderated lab-based and unmoderated testing
- Quantitative behavioural analysis - feeding data & analytics into the qualitative process to drive further understanding of users' actions
- Formative and summative user research activities - including exploratory methods, interviews, ethnographic studies, mental modelling, card sorting, etc
- Behavioural science approach of the digital team members - running research sessions, fully involving and up-skilling others on research activities knowledge & abilities
- Running the lab facilities and capability - enabling large scale daily user research
As a specialist, there’s more to the role:
- Keep designers on track, following the direction set by managers and heads of discipline.
- Deputise for the research manager at meetings.
- Understand all research work across an entire alliance.
- Provide design community leadership such as events and crits.
- Support on cross-alliance initiatives, such as messaging guides and major launches
- Focus on quality through peer reviews and mentorship
- Influence conversations with stakeholders early to shape the experience for users.
- Help create an environment where design squads are creatively supported and encouraged to deliver great work.
- Support the roll out of new tools and initiatives within their alliance.
- Play a role in recruitment to ensure we have the right people and skills.
What BT Business can offer you
- Competitive salary
- 25 days annual leave (plus bank holidays)
- 10% on target bonus
- Life Assurance
- Pension scheme
- 50% off EE mobile pay monthly or SIM only plans
- Exclusive colleague discounts on our latest and greatest BT broadband packages
- BT TV with TNT Sports and NOW Entertainment
- 30% discount for friends and family on EE mobile pay monthly and SIM only plans
BT Values
Our commitment to Diversity and Inclusion (D&I) remains resolute and unwavering. We recognise that D&I is not just a ‘nice thing to do’, it’s critical to our growth.
You can find out more about Diversity and Inclusion at BT as well as more about our core values.
How to Apply
It's easy to apply online; you just need a copy of your up-to-date CV and to follow the step-by step process. Don't worry if you need to make changes - you'll have the opportunity to review and edit your work on the final page.
We are committed to making our application process as smooth and straightforward as possible for all candidates. If needed, we will be happy to make reasonable adjustments throughout process.
We look forward to receiving your application!
BT
www.bt.com/careers
London, United Kingdom
Philip Jansen
Unknown / Non-Applicable
10000+ Employees
Company - Public
Telecommunications Services
1846
