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Reporting to the EA Team Manager, the Special Support Assistant will perform, coordinate and oversee a number of operational and business-related administrative duties while providing an extensive level of support to practitioners with specific accessibility needs. Their primary role is to enable practitioners to make the best use of their time and to ensure that work is handled effectively and efficiently without a need for constant or direct supervision. They will add value for the business by having a direct impact on enabling practitioners to operate more efficiently and effectively.

They will be the primary point of contact for internal and external clients on all matters relating to their practitioners and will serve as a key liaison to leadership and senior management teams. They will be a natural relationship builder, confident communicator with an ability to balance multiple priorities and upwardly manage where necessary.

The EA will be part of a team of other EAs, working as part of the Business Services team within Central Business Services (CBS). They will collaborate, support and cover for their EA colleagues working in an agile way to meet the requirements of the business. The EAs are a fundamental part of the CBS community which is brought together by five ‘golden threads’ uniting all CBS teams in what they do. They are customer focus; end-to-end process management; continuous service improvement; a digital backbone; and service and vendor management.

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Deloitte drives progress. Using our vast range of expertise, that covers audit, risk advisory, and consulting services across tax, legal, business, technology and corporate finance, we help our clients become leaders wherever they choose to compete. To do this, we invest in outstanding people. We build teams of future thinkers, with diverse talents and backgrounds, and empower them all to reach for and achieve more.

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• Coordination of the practitioner’s team and activities
• Preparation of material and attendance at meetings to capture, drive and track actions
• Championing the use of self-service tools and process support where applicable
• Oversight of practitioner’s business, industry and current projects, with an understanding of objectives, timelines and critical milestones
• Liaising with clients, colleagues and other EAs, including liaison with client peers for meetings, events and workshops
• Extensive calendar and diary management with an ability to manage, delegate and make decisions
• Requesting materials ahead of meetings and supporting the practitioner to become familiar with them in an accessible format
• Working with meeting organisers or training course providers to make discrete considerations to assist practitioners when attending in person and supporting in unfamiliar locations when appropriate
• Coordinating schedules, meetings and appointments
• Answering and directing telephone calls
• Managing practitioner’s inbox and drafting/sending responses
• Arranging travel, pre-travel assessments, visas and booking accommodation
• Supporting practitioners with their client relationship management through the Jupiter system
• Maintaining and monitoring expenses (including Amex statement reconciliation)
• Arranging dinners, events and public appearances etc.
• Creating documents, letters etc using the Microsoft Office suite
• Supporting and covering other EAs in the team for sickness/absence/increased workload etc.

Connect to your skills and professional experience

• Relationship building & influence: Maintains a positive, professional and proactive approach; articulates thoughts and ideas in a manner which instils confidence in others and builds relationships at all levels across the business and with external contacts.
• Performance drive: Understands expectations and takes personal accountability for achieving high standards in their work output, is particularly detail orientated and proficient in their written work and communication skills.
• Commercial awareness: Understands practitioner's objectives and shows interest and awareness in the commercial and client activity of their area so they can effectively triage what’s needed.
• Delivery excellence: Manages and prioritises own work effectively under pressure and with an ever-changing workload, demonstrating resilience, a ‘can do attitude’ and taking initiative to keep their work on track to meet deadlines.
• Manages quality and upholds risk and confidentiality: Demonstrates confidentiality, discretion and personal sensitivity, complying with quality standards and risk management procedures.
• Solution orientated: Demonstrates a willingness to own and solve problems independently and make decisions with confidence. Explores a range of solutions and proposes practical solutions.
• Talent development: Shows a strong commitment to develop new skills, work with new technologies and support colleagues by sharing information and building team capability.
• Champions accessibility: Demonstrates a strong understanding of accessibility needs, approaches situations with flexibility and can work with others to implement common sense solutions.

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Collaboration is central to everything we do at Deloitte. Bringing your individual skills and experience, and sharing your specialist knowledge, is how you’ll make a far-reaching impact. Come join us.

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Regulation and controls are standard practice in our industry and Deloitte is no exception. These controls provide important legal protection for both you and the firm. We are subject to a number of audit regulations, one of which requires that certain colleagues abide by specific personal independence constraints. This can mean that you and your "Immediate Family Members" are not permitted to hold certain financial interests (shares, funds, bonds etc.) with audit clients of the firm. The recruitment team will provide further detail as you progress through the recruitment process.

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"The amount of investment in me in terms of training and development has been incredible - it has undoubtedly helped me to progress my career."

• Jim, Enabling Functions

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We want you. The true you. Your own strengths, perspective and personality. So we’re nurturing a culture where everyone belongs, feels supported and heard, and is empowered to make a valuable, personal contribution. You can be sure we’ll take your wellbeing seriously, too. Because it’s only when you’re comfortable and at your best that you can make the kind of impact you, and we, live for.

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A career at Deloitte is an opportunity to develop in any direction you choose. Join us and you’ll experience a purpose you can believe in and an impact you can see. You’ll be free to bring your true self to work every day. And you’ll never stop growing, whatever your level.

Discover more reasons to connect with us, our people and purpose-driven culture at deloitte.co.uk/careers

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