Specialist Onboarding - Isle of Man Douglas, Scotland
Lloyds Banking Group
Full Time
Douglas, Scotland
25497 - 28330 GBP ANNUAL Today
Job description
End Date
Monday 06 February 2023
Salary Range
£25,497 - £28,330Agile Working Options
Job Description Summary
This role is based in the Isle of Man, working 35 hours per week.
Job Description
The Islands business is the fastest growing business in LBG so it’s a really great time to join and make a real difference.
And with an employee benefits package you can tailor to suit your lifestyle a customer service role in Lloyds Bank International brings many exciting rewards...
For starters, we'll give you a competitive starting package of c£25,497 that comes with a bonus opportunity of c5% (and maybe more!)
As well as giving you the following benefits:
- Various share schemes.
- A generous pension contribution starting at 9% (rising to 15%) which comes with life cover of up to 8x salary.
- Further discounts available on the weekly food shop, travel and electronics/mobile through our PerksAtWork scheme.
You’ll receive a Flex cash pot of 4%, which you can take as cash or spend on a wide range of options such as:
- Buying extra or selling holidays to suit - ideal for half terms or that mini break.
- Extending the private medical cover you'll receive to family members.
- A Flex Card providing up to 15% discount with over 70 well known retailers.
- Tax/NI efficient electric vehicle (or bike) purchasing schemes paid through your monthly pay - we support sustainability!
We also have a number of free health and well-being offerings as well as generous parental/ adoption leave policies.
So, you can be sure we're investing in your future.
So, about the role...
As a Specialist within Account Onboarding, you will be asked to support a number of colleagues across our Onboarding teams. You will provide coaching and support to teams, become a subject matter expert across several processes, whilst delivering excellent customer service and developing the skills and performance of colleagues.
Customer service and quality are key, so you'll be aiming to exceed customer expectations through the work you deliver.
We just need you to demonstrate the following qualities:
- Convey a positive & dynamic approach, motivating others.
- Be organised and manage time effectively to ensure a balanced approach, supporting delivery of business area objectives.
- Take ownership of your own development to enhance your skills and knowledge.
- Support the development of others, through the provision of training and day to day support for colleagues.
- Honest, conscientious and genuine, caring about helping customers.
- An ability to quickly build relationships; to understand and meet your Customer and Colleague needs through our diverse range of services.
- Enthusiastic with the desire to deliver great service, and a team player that can work closely with colleagues.
- Ideally some banking or business experience where you've dealt with customers previously.
- Dealing with complex queries from colleagues and customers, helping us to deliver excellent customer service.
What else will we provide?
From Day 1 we’ll provide all the training and support you'll need and many of our colleagues also go on to gain industry qualifications or careers in the wider Group - there's a wealth of opportunities.
Together we'll make it possible
We're really passionate about diversity and equal opportunity with industry recognition across gender, ethnicity, disability, LGBTQ+ and families.
And just let us know if you need any reasonable adjustments made to our recruitment processes, and we'll try to accommodate them.
So if you enjoy helping people, and a new full time role with us appeals, then get in touch and apply today, we'd love to hear from you!
At Lloyds Banking Group, we're driven by a clear purpose; to help Britain prosper. Across the Group, our colleagues are focused on making a difference to customers, businesses and communities. With us you'll have a key role to play in shaping the financial services of the future, whilst the scale and reach of our Group means you'll have many opportunities to learn, grow and develop.
We're focused on creating a values-led culture and are committed to building a workforce which reflects the diversity of the customers and communities we serve. Together we’re building a truly inclusive workplace where all of our colleagues have the opportunity to make a real difference.
