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Spa Therapist London, England

3dleisure

Full Time London, England 10.5 - 11 GBP HOURLY Today

Job description

Responsible to: Club Manager / Senior Therapist

Responsible for: Delivery treatments to members & guests

COMPETENCE REQUIREMENTS FOR JOB

EDUCATION: NVQ Level 2 Beauty Therapy

SPECIFIC TRAINING:

(Certificates etc.) Relevant product house training

SPECIFIC SKILLS: Customer service, communication

EXPERIENCE: No previous experience required

KEY OBJECTIVES

1. To deliver high quality treatments

2. To secure repeat bookings

3. To assist with administration duties

K.O.1

a) To complete all treatments in line with relevant product house training

b) To prepare treatment room prior to each treatment

c) Ensure that correct uniform is worn

d) Ensure that room is at correct temperature prior to commencing treatment

e) Ensure good personal hygiene at all times

f) To upsell retail products at the end of each treatment

g) Ensure that treatment room is turned over after each treatment and is clean, tidy and well presented

h) Inform management if any products or retail items are running low so stock can be ordered

i) To greet customers in a friendly manner and with a smile

j) Ensure that treatment card is completed prior to commencing

K.O.2

a) To build rapport with each client in order to secure some loyalty

b) To ask if another treatment can be booked at the time of payment

c) To book any repeat treatments in as required

K.O.3

a) To handle bookings for the salon

b) To administer booking using computerised and manual systems.

c) To process all payments accurately.

d) To administer the membership card system.

e) To carry out any administration work as necessary.

f) To record and administer the lost property system.

g) To restrict access into the Reception area to authorised personnel only.

h) To ensure that the Reception area is kept tidy and presentable at all times.

i) To ensure that all communications, memos, diaries are read each day.

j) To answer the telephone as per the company standard.

k) To attend staff meetings and provide input into ways of improving and developing the service.

l) To feedback any areas of concern to the Club Manager

m) To complete cleaning duties as required by the Club Manager

n) Assists with other job tasks as required by Club Manager

o) Accepts flexible work schedule necessary for uninterrupted service to hotel and club guests and members.

p) Maintains own working area, and materials clean, tidy and in good shape, reports defective materials and equipment to Club Manager.

q) Continuously seeks to achieve professionalism in own job function.

r) Knows hotel facilities and nearby sites of importance.

s) Knows hotel and corporate marketing and promotional programmes and corporate clients and clients generating high business volume.

Health & Safety:

As a senior member of staff you are responsible for the safety and welfare of any staff under your direct control, and you must therefore have knowledge of the Company’s Health & Safety Policy and relevant instructions to your area of work. Any matter which you consider requires attention in this respect is your responsibility to report following the correct procedures, or to the Health and Safety Manager. Copies of the current Health & Safety Policy and Safety Procedures are available in the Club.

NB.

This is not intended to be a full definition of duties and staff will be expected to assist in such other duties as may be allocated. This job description is subject to variation as the needs of the Club and the Company may require.

Job Type: Part-time
Part-time hours: 24 per week

Salary: £10.50-£11.00 per hour

Benefits: