Spa Operations Manager Malpas, England
Job description
Carden Park is looking for an exceptional individual to help deliver the impeccable services maintained within the spa area. This role involes assisting all departments across the spa and engaging in improving the spa's profile on a national scale.
Your day at Carden Park:
- To take responsibility for the day to day running of the spa including, recruiting, training and maintaining standards of all staff including managing their rotas.
- Develop an interesting and successful promotional activity programme ensuring that the reception team and therapy team drive revenue.
- The role also involves responsibility of health and safety, to ensure that the highest standards are adhered to, and that guest experience exceeds expectation throughout the spa.
- To support the Spa Director in all other aspects of the Spa business and be fully conversant with all aspects of operation and financial management.
- Managing operational KPI’s like wage % and COS % as well as budgeted retail % whilst ensuring overall guest satisfaction.
- Assisting the department heads in supporting their teams through mentorship and creating a positive working atmosphere that aligns with the HR directive.
- Taking responsibility of stock control and developing brands throughout the spa areas, including within treatments for retail opportunities.
The ideal candidate for this role can demonstrate management of teams and can evidence how they have improved and increased revenue throughout their career as part of the role is motivating teams to upsell and maintain KPI's. Additionally, they must also have a good understanding of the spa industry and be familiar with the treatments and brands that the Spa at Carden offer.
Benefits of this role:
- Working within a positive environment, in beautiful suroundings and in light and well supported offices.
- Opportunity for travel around the UK for the purposes of awards evenings and networking in the spa industry
- Employee engagement events that include spa usage
- Discounts and perks with premium brands
Salary of £30,000 - £33,000 plus service charge and extensive benefits.
Providing excellent guest service will come naturally to you and you will have an excellent eye for detail whilst ensuring all requirements are met. You will work well in a team and have the ability to motivate and engage your team. We are looking for someone to be remarkable, with a good eye for detail who takes pride in providing the best possible service.
The Perks of Team Carden
Join a team where you will work hard but have fun along the way. You will enjoy a variety of benefits being part of our team which include:
- Generous bonus scheme / share of the service charge
- Discounted hotel accommodation for yourself, family and friends
- Discounted food and drink to enjoy in the hotel when not on shift
- Discounted use of our award winning 5* spa, alongside treatments and retail
- Free staff lunch provided
- Free on-site parking
- Access to perks platforms; high street discounts, and wellbeing assistance
- Free Golf and Leisure Club membership, including free use of the gym & swimming pool
- Free regular transport mini-bus from Wrexham
- Progression opportunities for all
- Career development through funded qualifications
- Discounted use of the outdoor pursuits facilities
- Two paid charity days per year
Due to the rural location of Carden Park, applicants should have access to a vehicle or reliable transport methods.
