solutions engineer Redmond, WA
Job description
At XKL, we set ourselves an aggressive mission: to identify problems in emerging network infrastructure even before these obstacles become evident to the Internet community. With this forward-looking approach, we help provide the solutions necessary for the future growth and development of the communications industry. We push the limits of technology, tools, components, and test the unproven. XKL's layer 1 optical networking products utilize cutting-edge DWDM technology in a compact footprint to help customers maximize their bandwidth, while minimizing their precious rack space, power and cooling.
XKL is privately-owned by Leonard Bosack, the co-founder of Cisco Systems. He is a pioneer in the field of computer networking, having developed the multi-protocol router while working at Stanford University in the 1980s. His work laid the foundation for the modern internet and paved the way for the creation of Cisco Systems, which has become one of the world's leading technology companies. He started XKL to further advance his mission of providing reliable, easy to use, customer-focused data communication solutions.
Our sales team is growing and we are seeking a savvy customer focused Solutions Engineer to join our Redmond, WA team!
The Solutions Engineer will operate as a liaison between sales, clients, and internal engineering/product development teams, to provide technical expertise and ensure a seamless client experience through the sales process. This position will collaborate with sales to understand client needs, identify sales opportunities, and provide customer centric solutions, to drive revenue growth across multiple vertical markets.
What You Will Do
- Develop and maintain in-depth knowledge of XKL Communications Layer 1 Optical Transport equipment.
- Act as a trusted advisor to clients, translating customer needs and articulating functional and technical requirements and product positioning through storytelling and solution demonstrations.
- Provide product and onboarding support, education, training, and industry best practices to ensure sales and client success.
- Partner with sales to produce proposals, quotes and RFP responses that align to client objectives. Participate in client presentations to showcase XKL product value.
- Project manage and collaborate with cross-functional teams, to understand requirements and translate them into robust technical solutions
- Effectively manage client expectations by setting clear goals, timelines, and deliverables for product(s).
- Identify new business opportunities by analyzing client needs and making recommendations for additional services or products that could benefit the client.
- Support post-sales activities, including product implementation, customization and integration.
- Maintain strong knowledge of industry trends, competitor products and emerging technologies in the optical networking space.
- Bachelor’s degree in electrical engineering or relevant technical discipline
- Three or more years’ experience working in a technical, consulting, or client-facing role
- Strong knowledge of Layer 1 optical transport technologies, including muxponders and transponders
- Problem solving attitude, with the ability to articulate complex topics to a novice, non-technical or technical audience
- Excellent communication and presentation skills
- Results-oriented, highly productive, self-starter who can multitask and prioritize effectively in a fast-paced environment
- Excellent relationship management skills
- Ability to travel as needed to meet with clients and attend industry events
XKL'S PERKS
We recognize and value our employees and strive to create a healthy and supportive environment for our team. Here are some of the "perks" we provide to ensure our company can thrive:
- Competitive compensation with salary range of $80-110K, commensurate with experience
- Company sponsored Medical, Dental, Vision, FSA/HSA, LTD & Life insurance plans for employees and dependents
- Paid Time Off starting at 15 days per year and 10 paid holidays
- Retirement 401k plan
- Receive mentorship and collaborate with leaders who helped shape the telecommunications industry
XKL, LLC provides equal opportunity for all applicants without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, disability, genetic information, marital status, sexual orientation, veteran status, or any other basis protected by state or federal law.
