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POSITION TITLE: Solutions Engineer (C.5.a)

CLASSIFICATION: Exempt

REPORTS TO: Solutions Leader

DIRECT REPORTS: None

ABOUT US

Revvin’s mission is to democratize technology for a world where every financial institution can act like a modern-day technology company – without writing code. We process thousands of loan applications totaling billions of dollars every month. The platform is used by hundreds of lenders ranging from IMBs to Banks and Credit Unions. The company’s platform is the only modern, Point-of-Sale solution available in the market that enables lenders to very quickly and cost-effectively customize workflows, business rules, UI, data flows between systems and many other aspects of the platform through its easy-to-use, no-code/low-code editors

THE ROLE & RESPONSIBILITIES

We're looking for a Solutions Engineer / Business Analyst to join our Commercial team. You'll partner with sales and customer success to be the solution expert as we build the case for Revvin with technical stakeholders. This role is considered a technical expert, working with customers and developers to architect and deliver solutions.

Your job will include learning about our client’s tech stack, tech needs and documenting the request in order to close new or expansion business and set the client up for a successful implementation.

You will also partner with customer success to serve as technical expert for ongoing client requests and issues, either taking lead in solutioning or ensuring critical details are available to our Engineering teams if they are brought into the process.

What you'll do:

• Acting as a technical advisor, you will gather customer’s requirements and success criteria, provide architecture best practice and document data for internal handoffs.
• Own pre/post-sale scoping efforts to ensure we effectively build to customer requirements. Act as the liaison between customer technical requirements and internal build specifications.
• Work with various customer stakeholders to ensure clear buy-in on the technical aspects of the Revvin platform.
• Answer internal and customer questions around custom configurations, how the product works with a variety of applications and the integration process.
• Define/review business requirements to capture business needs and guide new change initiatives.
• Develop user stories, acceptance criteria, test plans, and test cases, support execution and documentation of product testing validation.
• Work multiple projects concurrently and shift priorities as required to meet business requirements, deadlines and departmental goals and objectives.
• Organized, excellent communication skills (written and verbal), results oriented, and professional.

You'll be a great fit for this role if you have:

• Experience in core SAAS/software technologies.
• Experience in mortgage software platforms.
• Ability to translate business needs into requirements.
• Technical skills: As the technical expert in the room, you need to display the ability to understand and discuss various architectures and solutions, providing best practices.
• Curiosity: You understand that each customer is unique and seek to understand and educate on how our solution can add value. You are able to dive deep to gather the specifications our team will need to know to create a path for success and make recommendations for best configurations.
• Collaborative approach: You partner with Sales in the sales process, Implementations for customer onboarding handoffs, and Product for customer feedback and customizations, communicating to the technical level of the audience.
• Autonomous Motivation: You take ownership of your own work, and thrive when given creative freedom. You help push the status quo to improve our processes and customer experience.

QUALIFICATIONS

• Bachelor's degree or equivalent experience
• 1-3 years experience in software solutioning and/or development
• 1-2 years in the mortgage industry, preferably with a mortgage lender and/or with a SAAS mortgage software vendor.
• Strong written and verbal communication skills
• Highly detail oriented, analytical and possessing critical thinking skills
• Ability to build relationships, create strategic intent, and influence internal and external partners to create successful outcomes
• Programming experience, specifically Ruby, is highly desirable

COMPETENCIES

• Software Engineering
• Software/Platform Solutioning
• Technical Advisory
• Relationship Management
• Communication Proficiency
• Project Management
• Business Acumen
• Presentation Skills
• Cross Functional Teamwork

Equal Employment Opportunity Statement

It is the policy of Revvin to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, Revvin will provide reasonable accommodations for qualified individuals with disabilities.