Soho Support Coordinator - Hebrew Speaking London, England
Job description
Who We Are…
We are a collection of members' clubs, restaurants, hotels and cinemas, catering to those in the film, media, fashion and creative industries. The company has unique ventures throughout the UK, USA, Canada, Europe and Asia, with new openings planned globally. Soho House is a space for its diverse membership and teams to connect, grow, have fun and make an impact.
The Role…
This is an exciting time to be joining our Soho Support Team (SST), with new house openings in the UK, Europe and North America. We are therefore looking for a full time Coordinator who will report into the Soho Support Manager (Bedrooms/Membership), and will be responsible for delivering service excellence, via phone and email, to our members in Hebrew. This position would suit someone with experience in room reservations or a membership environment, who is adaptable and thrives in a fast-paced role. You'll be an enthusiastic and proactive first point of contact for membership and bedrooms enquiries (UK & Europe) via telephone and email. Responding in Hebrew and English (where appropriate) in a timely manner and adhering to the departments SLA's.
Main Duties…
Membership:
- Set up new member and member renewal payments via credit card, Sepa and the occasional bank transfer payment, ensuring all transactions are handled accurately and as per company/legal guidelines.
- Use our Salesforce database to create, look up and update records for current and potential members.
- Deal with overdue payments and any cancellation requests, by aiming to drive membership retention wherever possible.
- Joint responsibility for amending and freezing memberships, ensuring compliance with the appropriate Terms & Conditions.
- Supporting other departments with information requests, working closely with the team in House, based in Tel Aviv.
- General membership administration of our UK/EU houses (existing and new sites).
General:
- Any ad-hoc projects given by the Soho Support Leadership Team.
- Accurate data entry, ensuring that all guest records are correctly inputted at all times, without exception.
- To ensure that Soho House reputation is second to none within the industry in terms of customer experience by continually exceeding guest expectation and providing service excellence.
- To undergo any training needed to achieve the above responsibilities
Requirements/ Qualifications:
- At least 1 year of customer facing experience, preferably in a membership environment and/or previous experience in a reservations role - telephone and email based customer service experience essential
- Excellent attention to detail and administration skills
- Previous experience of working with high profile/VIP guests
- Problem solving skills and previous experience of managing complaints efficiently
- Excellent reading, writing, and oral proficiency in Hebrew and English
- Excellent time management skills with the ability to prioritise tasks and meet deadlines
- Sufficient knowledge of Microsoft Office
Benefits
Soho House offers competitive compensation packages that feature global benefits and perks. Whether you're seeking entry-level employment or a new opportunity to expand your profession, we offer training to develop the technical and managerial skills necessary to grow your career.
- Discounts at Soho House globally, as well as Soho Home and Cowshed
- Soho Friends Membership
- Enhanced Pension Scheme
- Private Health and Dental Care
- Cycle to Work Scheme/Season Ticket Loan
- In conjunction with Soho Impact, take 3 days paid a year to support a charity of your choice.
- Cookhouse & House Tonic: Our Cookhouse & House Tonic programmes offer unique food and drink trainings, events and opportunities to inspire and educate.
- Team Events: From fitness sessions to cinema screenings and art classes, each month we hold a series of fun events which you can sign up to.
Opportunities for all…
Soho House was created to bring diverse communities of people together, and we take the same approach when building our teams. We thrive on differences and believe it is critical to our success as a global company. Soho House is proud to be an equal opportunity workplace that seeks to recruit, develop and retain the most talented people from a variety of backgrounds, perspectives, and skills. We therefore encourage applications from all genders, races, religions, ages and sexual orientations, as well as parents, veterans, people living with disabilities, and any other groups that could bring diverse perspectives to our business.
