Software Support Representative Edinburgh, Scotland
Craneware
Full Time
Edinburgh, Scotland
21323 - 24323 GBP ANNUAL Today
Job description
Company
Craneware PLC
Speciality
Technology
Category
Permanent
Location Country
Office Location
Edinburgh
Additional Locations
Introduction to Craneware
We at the Craneware Group, including Sentry Data Systems and Agilum Healthcare Intelligence, are transforming the business of healthcare by providing actionable insights to our customers. We are seeking talented, innovative and collaborative individuals to join our team of over 750 employees to drive the expansion of our SaaS-based platform and applications.
Together, nearly half of registered US hospitals are now our customers.
Our products impact:
The Craneware Group supports a flexible work environment as well as a collaborative and teamwork focused atmosphere. Employees will be expected to work a hybrid working arrangement spending 40% of their time per month in the Tanfield office - approx 2 days per week.
Together, nearly half of registered US hospitals are now our customers.
Our products impact:
- More than 2,000 U.S. hospitals and health systems
- Almost 10,000 clinics and retail pharmacies
- Customers operating with a financial impact of nearly half a trillion dollars
- Data sets from customers covering more than 150 million unique patients
The Craneware Group supports a flexible work environment as well as a collaborative and teamwork focused atmosphere. Employees will be expected to work a hybrid working arrangement spending 40% of their time per month in the Tanfield office - approx 2 days per week.
The Team
Our Software Support team provides a comprehensive customer solutions service offering credible and knowledgeable advice and solutions on a wide range of issues related to The Craneware Group’s products.
You Will Be
- Managing and resolve software queries via multiple sources to maximise customer satisfaction.
- Escalating complex issues to Analyst team and/or Software Support Manager when appropriate, to ensure timely resolution of issues.
- Identifying customer training needs, and organise training sessions, to improve customer software knowledge.
- Facilitating introductions to assigned Customer Care Partner/Account Executive to maximise customer engagement
- Developing and maintaining a thorough knowledge of internal systems and able to fully document progress, with a view to improve processes for the SSR team.
- Identifying potential customer references and success stories through relationship building, to help promote The Craneware Group’s software.
- Developing and maintaining a thorough knowledge of all The Craneware Group’s products, with a view to sharing knowledge in the team.
- Completing remote installations on all software products for colleagues and customers, to end user satisfaction.
- Contributing to continuous improvement via 3Cs and involvement in departmental lean processes
You Will Bring
Qualification/Experience
Skills:
- Educated to HND level in a computing related discipline or up to 2 years’ experience in a customer facing environment
- Fully conversant in aspects of healthcare and in The Craneware Group’s domain, products and services
- Working knowledge of database principles, such as SQL
Skills:
- Basic SQL knowledge to provide suitable solutions and troubleshoot scripts
- Expert troubleshooting skills
- Identifies and resolves problems in a timely manner
- Gather and analyses information skilfully
- Manages difficult customer situations effectively
- Excellent written and oral communication
- Excellent team player
- Ability to listen and respond to customer needs, providing an excellent level of customer service at all times
- Demonstrates quality and accuracy in assigned tasks
- Effective time management
- Volunteers readily for tasks
Craneware
https://www.thecranewaregroup.com/
Edinburgh, United Kingdom
Keith Neilson
$25 to $50 million (USD)
501 to 1000 Employees
Company - Public
Healthcare Services & Hospitals
1999
