Service Support Team Leader x 2

The principal role of this post holder is to lead and direct the day-to-day activities of the organisation’s Service Support team, to achieve the development, improvement and delivery of a high-profile customer service, support for teaching and learning and support for unified communications. The role will be responsible for the Incident Management, Service Request Fulfilment, and the Problem Management processes. It will include responsibility for service monitoring activities as appropriate to the areas of responsibility.