Software & IT Support Apprentice Southampton, England
Peta Ltd
Full Time
Southampton, England
14000 GBP ANNUAL Today
Job description
About The Role
PETA are proud to be working with Cortex Ltd to recruit an ambitious, motivated, and enthusiastic team player to join the Cortex Support Team as an Apprentice Software & IT Support Engineer.
This is an exciting opportunity to join a multi-disciplined team working in the cutting-edge IT Automation market, primarily focusing on two main functions:
This is an exciting opportunity to join a multi-disciplined team working in the cutting-edge IT Automation market, primarily focusing on two main functions:
- Cortex Product Support
- Internal Infrastructure Support
Why choose an apprenticeship with Cortex?
Cortex have successfully supported apprenticeships since 2014. We have a track record in ensuring level 3 and level 4 success, and actively invest in our people. This investment reflects our ambition for candidates to progress to level 4 and beyond with Cortex ltd.
To find out more about the apprenticeship experience at Cortex visit our website https://www.cortex-ia.com/graduate-and-apprenticeship-experiences/
Training to be provided
As an Apprentice Software & IT Support Engineer, you will be studying towards a level three ICT Support Technician apprenticeship. This apprenticeship is 22 months in length and will involve ongoing onsite training at Cortex combined with 25 days of off the job training at the PETA training centre in Cosham.
Candidates can expect to develop a wide variety of skills and knowledge as a second line Support Engineer which touch on all aspects of modern complex IT solutions.
What will my new role involve?
Joining the Cortex team as an Apprentice Software & IT Support Engineer, you will undertake a rigorous programme of training that will teach you how to manage the following responsibilities:
ServiceDesk Support:
Cortex have successfully supported apprenticeships since 2014. We have a track record in ensuring level 3 and level 4 success, and actively invest in our people. This investment reflects our ambition for candidates to progress to level 4 and beyond with Cortex ltd.
To find out more about the apprenticeship experience at Cortex visit our website https://www.cortex-ia.com/graduate-and-apprenticeship-experiences/
Training to be provided
As an Apprentice Software & IT Support Engineer, you will be studying towards a level three ICT Support Technician apprenticeship. This apprenticeship is 22 months in length and will involve ongoing onsite training at Cortex combined with 25 days of off the job training at the PETA training centre in Cosham.
Candidates can expect to develop a wide variety of skills and knowledge as a second line Support Engineer which touch on all aspects of modern complex IT solutions.
What will my new role involve?
Joining the Cortex team as an Apprentice Software & IT Support Engineer, you will undertake a rigorous programme of training that will teach you how to manage the following responsibilities:
ServiceDesk Support:
- Manage Cases through an (ITIL) lifecycle via our dedicated Service Portal
- Certify in Cortex Product to become a product expert
- Learn and practice Cortex Support processes to Triage, analyse, investigate, solve cases
- Contribute and build our support and knowledge base
- Pro-active Monitoring and maintenance activities
- Manage Cortex Licencing to ensure our clients remain properly licensed
- Manage our Cortex Online Training Centre to ensure delegates have access to the latest available training.
Infrastructure Management:
- Network Management managing our various networks with an estate of switches routers and firewalls
- Server Management looking after our Windows Server focused hardware estate
- Workstation support for a busy office and remote workforce (Windows 10)
- Cloud computing including Microsoft 365, Azure and other major cloud vendors
- Virtualisation Management managing both VMWare ESXI & Microsoft Hyper-V
- Line of Business Application support including Workforce Management and Finance suites.
- IT System Administration and request fulfilment managing, Active Directory, backups asset inventory etc.
- Office and Facilities Management function to ensure the business runs smoothly
Benefits
- 20 days holiday including 8 Bank holiday
- Excellent working conditions with designated relaxation areas
- Progression opportunity
Info
Monday-Friday 09:00-17:00 (40 hours per week). The salary after 12 months will go up; dependant on age but starting at 18-20, the salary will be from £16,000.
Could this be the ideal role for me?
If you have a genuine passion for IT combined with great communication skills, the role of Apprentice Software & IT Support Engineer could be perfect for you. As our ideal applicant you will be an enthusiastic, self-organiser and talented individual with a keen sense of personal development looking to acquire new skills.
You will need to be adaptable and be able to prioritise a dynamic case workload against a balance of planned work.
GCSEs in maths and English with at least a grade C / 4 are required
Desirable skills
- A demonstratable experience of IT knowledge such as PC building is desirable
- A-level/ BTEC or equivalent in an IT related subject would be beneficial
About Us
Who is Cortex?Cortex believe that their people are key to their reputation for innovative solutions and quality service.
In a world where everyone can automate, Cortex achieve success by bringing together the required technology, knowledge, and people. Cortex believe in putting people at the centre of Intelligent Automation projects to deliver real and repeatable results.
Passionate about all thing technology, and looking to develop your career? Please apply today for the role of Apprentice Software & IT Support Engineer!
