Soft Services Manager (Dual Services Manager)
Job description
Job Title: Soft Services Manager (Dual Services Manager)
Location: Preston – Applicants must have the right to work in the UK
Salary: Competitive
Contract: Permanent
Hours per week: Monday to Friday - 09:00 - 17:00 - 42 hours per week
Business Overview
The Atalian Servest workforce is made up of 30,000 passionate, responsive, and knowledgeable colleagues, all of whom deliver sustainable and award-winning FM solutions to our clients.
Job Overview
We are currently recruiting for Soft Services Manager (Dual Services Manager) to join our passionate and driven team based at our client’s site in Preston.
Benefits
- Access to Wagestream – a financial well-being tool
- Wide range of retail discounts
- Discounted gym membership
- Join our Cycle to Work scheme
- Access to “CHROMA”, our internal colleague-led diversity and inclusion community – join a committee or take part in our events
- Access to internal Mental Health First Aiders
- Immediate access to “Opportunity” our internal Learning and Development platform
- Required professional membership fees paid for
- Win monthly Atalian Servest Superstar Awards
Key Responsibilities:
- Driving service excellence standard throughout the team
- Continually monitoring and evaluating the performance of the team to ensure the required standards of delivery are met
- Carrying out patrol of the grounds of the shopping centre
- Building and maintaining a professional relationship with all internal & external customers
- Ensure staffing levels are kept in line with the contractual agreement, recruiting as required
- Maintaining effective and accurate communication
- Ensure that Incentive FMs and the centre’s Health and Safety Policy is met, maintained and regularly reviewed in line with the needs of the business and any legislative change
- Ensure equipment is maintained and regularly inspected
- The ordering of stock and uniform for the site within budgetary and contractual constraints
- Maintain management information for the Business Manager in relation to KPIs/SLA’s
- Control and maintenance of detailed information including rotas, hours, budgets, training, absenteeism
- Maintaining a high standard of customer service delivery
- Deal with HR related issues including investigations and following disciplinary processes
- Carrying out performance reviews to keep team in line with contractual duties
- Following and understanding of Incentive FMs policies and procedures
- Carry out any other reasonable request of the Client, Regional Manager or Senior Management Team
Job Type: Full-time
Salary: £31,000.00 per year
Schedule:
- Day shift
- Monday to Friday
- No weekends
Ability to commute/relocate:
- Lancashire: reliably commute or plan to relocate before starting work (required)
Application question(s):
- Do you hold any SIA badges i.e. Door Supervisor, CCTV or DS?
Experience:
- Relevant: 1 year (preferred)
Work Location: One location
