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Soft Services Manager - York

Up to £36,414 per annum, depending on experience.

Monday - Friday role however, out of hours phone calls will be required.

We have an exciting opportunity for a Soft Services Manager to join the team who will manage the provision of multiple support services for one of our valued clients. You will also hold overall responsibility for the delivery of all Cleaning, Security, Reception, Logistics, Mailroom & Catering services across the client site based in York.

The selected individual will be responsible for ensuring that the team are focused and attending their duties as delegated. The successful candidate will also be responsible for ensuring that any escalations are dealt with in swift and timely manner along with building strong relationships with all members of staff and client on site.

Key responsibilities include:

• To have a full knowledge of all areas of work to be covered in the course of duty in accordance with contractual Service Level Agreements (SLA) and Key Performance Indicators (KPI’s)
• Advocate and follow agreed policies and procedures and ensure your teams follow suit.
• Conduct appropriate training sessions to update knowledge of equipment, materials and procedures and actively encourage and promote documented training within the team.
• Carry out routine inspections and audits ensuring that all levels of the Support Services are maintained to a high standard and maintained at all times.
• Liaise with colleagues, and identify any training needs where appropriate in order to maintain standards.
• To ensure that the required Health and Safety standards as set out by the company and client are achieved at all times. Ensuring that all activities are carried out with full regard to statutory regulations company and location directives, procedures and Safety Rules
• To ensure that all statutory operational regulations are followed, such as ACS standards for Security.
• Continually look for and implement ways to provide a more efficient service to our client.

Essential:

• Experience of leading a Soft Services team within the Facilities Management business
• SIA Licence and experience in managing security teams.
• Ability to manage your own time
• To be computer literate and able to use Microsoft Office
• Driving licence and access to a car, due to location
• DBS will be required

Desirable:

• Confident in HR policies and procedures with experience of managing frontline operation teams
• Experience operating a single, multi-tenant site
• To be a personable individual who has confidence to work closely with clients on a daily basis
• Have excellent customer service skills
• Problem solving skills
• Be organised and be able to work on your own initiative

About Us

We ensure you're rewarded for all your hard work, which is why we offer a comprehensive benefits package which includes but is not limited to:

• Contributory pension scheme
• Grow your career with our Career Pathways and MyLearning programmes
• Quick access for you and your immediate family to a Digital GP, and wider healthcare benefits
• Exclusive travel discounts with TUI, Expedia, Booking.com and many more
• Save money on your food shop with discounts on Tesco, Sainsbury's, Morrisons and many more
• Up to 44% off cinema tickets to enjoy your favourite blockbuster
• Receive Wow Points every time you spend and use them on a wide range of brands
• Un-wind with us with free wellness, mindfulness and exercise classes
• You can share all discounts and offers with your friends and families

As part of Compass you'll help to feed people, fuel progress and forge connections in around 6,000 venues. Join us to grow your career with the industry leader, and get competitive pay, great perks and unrivalled opportunities for learning and development, at one of the UK's biggest businesses.

Job Reference: com/2305/93922001/52352291/SU

Compass Group UK&I is an equal opportunities employer, committed to cultivating diverse and inclusive environments for every employee.