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Operations Coordinator
Glasgow HQ
Salary from £28,000 - £35,000
Closing Date – 17/02/2023

Help us create a better future, quicker

The role of the operations coordinator is to be the first point of human contact to Scottish Power employees seeking assistance from General Services across all operational areas – including employee services (this includes catering, travel, print, mail room, telecoms). Fleet, building operations and moves and changes. You will provide advice and assistance to employees on how to access GSUK services delivering great customer service to all.

What you’ll be doing

• Working collaboratively with the Hub manager and fellow Operations Co-ordinators to provide a single standardised service to SP, which includes dealing with internal customers across a multitude of areas ensuring customers are provided with a high standard of service
• To support the digitalisation of employee hub services & help drive the delivery of outstanding service to our customers
• Encourage SP employees to self-serve using websites and digital interface as the first and whenever possible the last point of contact with General Service
• Participate in continuous improvement interventions in the Employee hub but also across the broader GS team to identify areas of improvement and then work with others to deliver improvements
• Define the correct way that SP employees should use the General Services websites, digital services and employee hub

What you’ll bring

• Previous experience of working in a customer service environment
• Ability to work on own initiative & remain calm and customer focused under pressure
• Ability to respond positively to frustrated customers
• Willing and able to develop skills in all areas of hub delivery
• Ability to share their skills and experience and support their colleagues develop new skills
• Proficient user of SAP, Microsoft Word, Excel and PowerPoint

What’s in it for you

As well as a competitive salary which is reviewed annually, you can also enjoy a number of other benefits. With our pension scheme, we’ll double match your contribution up to a company contribution of 10%.

At ScottishPower, we believe it’s the little things we do in life that make a big difference. From helping you look after your family’s wellbeing, save for your future and take personal steps for climate action – our benefits are designed to help you do just that - so that you have everything you need to take care of your world – today and tomorrow. That’s why our benefits include:

• 36 days annual leave
• Holiday purchase – perfect your work/life balance with extra annual leave
• Share Incentive Plan and Sharesave Scheme
• Payroll giving and charity matched funding
• Technology Vouchers – save more and spread the cost of your technology purposes
• Count us in – pledge to reduce carbon emissions and help fight climate change
• Electric Vehicle Schemes – to help you transition to green/clean driving
• Cycle to Work scheme and public transport season ticket loans
• Options to purchase dental insurance, private medical insurance, health cash plan and annual health assessments
• Life Assurance (4x salary)
• Access to ‘nudge’ financial wellbeing support
• Plus shopping, leisure, restaurant and gym discounts, and unique employee deals on travel insurance and more

Why ScottishPower

ScottishPower is part of the Iberdrola Group, one of the world’s largest integrated utility companies and a world leader in wind energy. With a commitment to generate all of our energy from renewable resources and a drive to create the energy infrastructure of the future, we’re at the forefront of the journey to Net Zero and investing over £6m every working day to make this happen. With diverse opportunities across our businesses and a commitment to invest in our own internal talent, ScottishPower can offer people real career opportunities that meet personal and professional goals, in a global organisation.

Inclusion, diversity, and a social purpose are at the heart of everything we do. Together with our values, they bring us together into a stronger, more sustainable business with direct links to the communities we serve. It takes all kinds of people to build a large-scale business like ours, so whatever your background, you’ll fit right in.

ScottishPower is committed to providing reasonable support or adjustments in our recruiting processes for candidates with disabilities, long term conditions, mental health conditions, or who are neurodivergent or require pregnancy-related support. If you need support, please reach out to [email protected].

Mobility Information

Please note that any applicant who is not a citizen of the country of the vacancy will be subject to compliance with the applicable immigration requirements to legally work in that country. If/when required, the Company will support the employee with the necessary Immigration requirements.