We’re looking for a kind, compassionate and resilient Support Worker to join our Homeslessness service in Westminster.

£24,856.00 per annum, working 40 hours per week. Benefits include 25 days Annual Leave, pension schemes, staff discounts, healthcare and career progression.

Want to feel like you’re part of one team? You’ll feel at home here.

Making you feel at home here means helping you thrive in every way. That’s why we offer a wide range of benefits, award-winning Learning & Development and a culture that welcomes all. These aren’t token gestures - we’ve thought long and hard about how best to support our team. After all, our people are doing something amazing: helping to transform lives every day.

Specific details about the service and team. If individual care role – details about the person.

This role requires a valid Right to Work for the UK as Look Ahead are not a sponsoring organisation.

To enable vulnerable people living in a variety of different tenures to manage their tenancies / licences and move towards greater independence within the community by providing a flexible and individually tailored support package.

As a Support Worker you will provide support to customers to help them develop the life skills, they require to meet the assessed needs of the customers in the service. In some services, this will include providing physical, domestic, emotional, and social care. You will work with customers to promote social inclusion and alongside other members of the team to promote independent living, encouraging customers to maximise their skills and choices.

Support Workers will have a caseload of customers, for which they are responsible.

The service offers specialist support to homeless men across a range of areas including re-offending behaviour, mental health issues, physical health needs and substance misuse. Edward Alsop Court implements and promotes the Psychologically Informed Environment (PIE) model. This is an approach to supporting people out of homelessness, those who have experienced complex trauma or are diagnosed with a personality disorder. It also considers the psychological needs of staff: developing skills and knowledge, increasing motivation, job satisfaction and resilience.

Staff receive monthly reflective practice and debriefs after any serious incidents.

We have an on-site Psychologist 2 days per week, An on-site Social Worker 1.5 days per week and a Nurses Clinic on-site 4 days per week. With a GP clinic once a week in the service.

We also have external support from Turning Point and CGL to support our customers with their substance misuse.

 Enjoys social interaction and the company of others, joins in local activities to encourage customer involvement

 Approachable and open behaviour

 Prefers working as part of a group or team

 Is fundamentally calm and resilient, does not let emotion adversely affect them or obscure their judgement

 Has a practical and logical mind and is naturally well organised

 Thrives on change and enjoys dynamic diverse environments

 Is confident with high levels of self-esteem

 Is respectful, articulate, and sensitive in style of communication

 Is essentially customer–focused

 Is motivated towards excellence and improvement of personal performance with a can-do attitude

 Ability to cope positively with challenging and diverse behaviours

Typical qualifications from none to NVQ Level 2/3 or equivalent or experience in the social care/charity sector.

May have little or no previous relevant sector work experience.

Look Ahead values experience of applicants who have used our services or those like Look Ahead services

Look Ahead is a dynamic, leading, not-for-profit care and support provider in London and the South East. As an organisation we deliver over 110 services, providing support to around 7000 customers each year. We work across mental health, homelessness, young people and learning disabilities so there are plenty of opportunities to grow and progress your career with us.

Look Ahead is committed to safeguarding and promoting the welfare of children and adults at risk, and expects all employees, workers and volunteers to share this commitment.