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We encourage applications from people from all backgrounds and aim to have a workforce that represents the wider society that we serve. We pride ourselves on being an employer of choice. We champion diversity, inclusion and wellbeing and aim to create a workplace where everyone feels valued and a sense of belonging. To find out more about how we do this visit: https://www.gov.uk/government/organisations/ministry-of-justice/about/equality-and-diversity.

The Legal Aid Agency

We are an executive agency of the Ministry of Justice (MoJ). We provide civil and criminal legal aid and advice in England and Wales to help people deal with their legal problems.

Our people are at the heart of achieving excellence. Employing around 1,200 colleagues across England and Wales, we feel proud to have some of the best People Survey results in the Civil Service.

Our LAA commitment to Diversity and Inclusion

The LAA is committed to diversity and inclusion and we positively promote flexible working, including job shares.

We will consider all applications on merit regardless of age, disability, gender identity, sexual orientation, socio-economic background, religion, ethnicity, preferred working pattern and except for exceptional circumstances your working location.

As a Disability Confident organisation, we will offer a guaranteed interview to candidates with a disability who meet the essential criteria for this role. Under the Equality Act 2010 a disability is defined as a physical or mental impairment which has a substantial and long-term adverse effect on your ability to carry out normal day-to-day activities which has lasted, or is expected to last, at least 12 months.

If you are responding to a role within the Legal Aid Agency and would like to be considered under the guaranteed interview, please indicate this in your application and let us know of any reasonable adjustments you may require during the sift or later selection processes.

Case Management

The Case Management department is the delivery function of the Legal Aid Agency and our staff ensure that each year 600,000 new clients are able to access the justice they require, and that their providers are fairly remunerated for the delivery of the legal aid. With over 800 staff based across 11 sites we deliver services for those facing both criminal and civil legal problems.

National Crime Applications Team (NCAT)

This team is based in Birmingham, they are our front-line connection to solicitors and the public on Criminal Legal Aid. This team is essential in providing service to some of the most vulnerable members of the public either directly or through legal professionals.

Caseworker Key Responsibilities:

You will

• Assess applications for legal aid.
• Correspond with customers in writing.
• Use guidance and regulations to make accurate decisions.
• Ensure your work meets performance targets.
• Ensure all data is processed accurately and securely.

Job Summary

Essential Knowledge, Experience and skills

• Ability to work to deadlines
• Ability to make decisions using evidence/information
• Work well as part of a team
• Ability to use computers and Microsoft 365
• Effective written communication skills

Desirable Knowledge, Experience, and skills

• Knowledge of the justice system

Person Specification

• Enjoys working in a team, making decisions and can work in a fast target driven environment.

Assessment approach

Application Process

To apply complete the online application statement of suitability (maximum 500 words) detailing how you meet the essential criteria for the role.

Interview / assessment Process

You will be asked an experience question and 3 strength-based questions. More information can be found here.

Shortlisting is planned for week commencing 17th July 2023

Interviews are planned for week commencing 31st July 2023 & 7th August 2023

If you would like more information on this opportunity, please contact –

Linda Farrell [email protected] or Tracy Ilsley [email protected]

Complaints procedure

If you have any complaints about this recruitment activity, please share your concerns by emailing [email protected] initially. We aim to respond to any complaint within 10 working days.

If you are dissatisfied with our response, we will forward your complaint to the Civil Service Commission, an independent body, for review.

• Access to learning and development
• A working environment that supports a range of flexible working options to enhance your work life balance
• A working culture which encourages inclusion and diversity
• A Civil Service pension with an average employer contribution of 27%
• Annual Leave
• Public Holidays
• Season Ticket Advance

For more information about the recruitment process, benefits and allowances and answers to general queries, please click the below link which will direct you to our Candidate Information Page.

Job contact :

Name :
SSCL Recruitment Enquiries Team
Email :
[email protected]
Telephone :
0845 241 5359

Recruitment team

Email :
[email protected]