Social Media Officer & Web Content Editor Portsmouth, South East England, England
Job description
About the Role
Base Location: Portsmouth
Salary: £25,703 - £29,879 + generous shift allowance + a range of other benefits to support your family, finances and wellbeing.
Working Pattern: Permanent | Full Time, Shift Worker | Office based
We are looking for a Social Media Officer & Web Content Editor to join our team in Portsmouth.
We are looking for someone who is outgoing, engaging and creative. Someone with excellent interpersonal and organisational skills and great attention to detail.
Roles & responsibilities will include, but are not limited to:
- This role's core responsibility is to manage the day to day running of the Networks social media channels (Facebook, Twitter, Instagram and other social platforms) and the SSEN Website.
- Responding to customer enquiries via social media, recording and resolving complaints, logging and highlighting damage to the network, ensuring an average customer satisfaction score of over 9 out of 10 on customer satisfaction surveys, processing website content requests from business owners to make changes to their public webpages, creating and running social medial campaigns to support business objectives and scheduling proactive posts on a daily basis for the week ahead.
- Providing analytics reports for business areas, including reach, engagement, website analytics and sentiment scoring are also key to this role.
We are a 24/7 department working 365 days a year delivering an industry leading experience to our customers. A mixture of earlies, mids, lates and night shift working will be required. Stand-by is also required.
What do I need?
To be considered for this role, we would love you to have:
- Previous experience in a customer service role (written/face to face/telephone).
- Experience in handling complaints.
- Flexibility and willingness to support the department when required.
- Experience in Microsoft Office.
- Experience with different Social Media platforms. The ability to adapt to different audiences.
About our Business
SSEN Distribution powers 3.8 million homes and businesses in communities across central southern England and the north of Scotland. Our team of more than 3,500 people keep customers connected to a safe and reliable supply of electricity whilst developing the flexible networks that are vital to achieving net zero. By enabling a smarter, more resilient electricity network we're ensuring our local communities continue to receive the power they need, both now and in the future. We are consistently investing and innovating to improve network resilience and future-proof power supplies for life's changing demands, from rolling out large scale EV charging schemes to supporting small community generation projects.
What's in it for you?
An excellent package with 34 days holiday entitlement, enhanced maternity/paternity leave, discounted healthcare, salary sacrifice car leasing and much more, view our full benefits package on our careers site.
As an equal opportunity employer we encourage diversity and are committed to creating an inclusive environment for all employees. We actively encourage applicants from all protected characteristics and commit to providing any reasonable adjustments required during the application, assessment and upon joining SSE. Search for 'Inclusion & Diversity at SSE' to find out more.
Next Steps
All applications should be submitted online, and I'll be back in touch after the vacancy closing date to let you know the outcome.
If you would like to discuss any working differently requirements or adjustments you may require throughout the recruitment and selection process, please contact Kim on [email protected] or 01738 344051.
Before commencing employment with SSE, you'll be required to fully complete our pre-employment screening process consisting of a basic criminal records and credit check.
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