social media manager London, England
Job description
Description
At Vivaldi, we’re working to build the next generation of businesses and brands together. More than a traditional strategy consultancy, Vivaldi believes in unlocking growth and going beyond consulting to make strategy actionable. Leading with passion and empathy we create paths to grow not only for our clients but also for our talent around the world.
With offices globally, our client portfolio ranges from the world’s most successful brands to medium-sized hidden champions in the B2B and B2C sectors.
Choose a career at Vivaldi and enjoy an innovative, entrepreneurial environment where challenging and interesting work is part of daily life.
Job Description
We’re looking for an enthusiastic, creative and curious Social Media Intern to help us make, distribute and manage content for Dacia (part of Renault Groupe) in the UK. Overseen by a Social Media Manager, this is a great opportunity for a community manager looking to take the next step up, or an existing social media exec looking for a new challenge in their social media career.
This role is definitely more than community management. You’ll be client facing working closely with the Social Media Manager to deliver an ongoing program of ‘always-on’ social content and social first campaigns.
You will be expected to be a knowledgeable voice when it comes to social and how consumers use it, have a keen eye for content that is engaging and shareable, be part-client sounding board, part-copywriter (and support the creative teams in developing content that really works in social), and be results-focused.
You will need to immerse yourself in the brands you work on, and with both your accounts being leading automotive clients, an interest in anything car related is a must. You will be working full time across the Dacia brand, developing and engaging with their social communities, inspiring creative and reactive opportunities, finding and working with influencers, helping to plan and develop content strategies, attending events, activating sponsorships and generally helping us raise the bar of automotive social. There are some amazing opportunities and it would be great to have someone onboard that will relish these.
Be prepared to spend time with clients to really get under the skin of the brand on a regular basis and for some evening/weekend work when necessary. Whilst our office hours are 09.00 to 5.30, like most social teams, we’re willing to be online outside those hours.
Alongside the rest of the Social Team, you will be involved in reporting on the performance of the social channels and content as well as feel confident to make your recommendations for optimisation in line with KPIs and business objectives.
There will be a lot of learning on the job and you’ll need to be a proactive multi-tasker with a ‘can do’ attitude. We’re looking for someone who is great with clients and can seamlessly be “the lynch pin” between the agency, brand and community.
Key Responsibilities
You will be expected to be confident in tackling the following tasks:
Content Planning – whilst this will remain the responsibility of the Social Media Manager, you will be expected to feed into content plans and learn how this is done.
Content Creation – supporting the Social Media Manager to develop creative briefs for social content and in writing copy for all posts.
Content Review - Owning the Q&A process of checking all posts throughout the process and before they go live.
Content Distribution – taking approved posts and content and pushing them live to the relevant channels organically. Briefing the Paid Media Manager to ensure promoted posts are set-up in a timely manner.
Community Management – nurturing and growing social communities and leading consumer engagement in all social channels and on all posts, both paid and organic. You’ll be confident to implement crisis management processes and treat escalations with due diligence and a calm head under the guidance of the Social Media Manager.
Reactive and Proactive Social – responsible for identifying key trends and opportunities for your brands to engage with and being a key member of the team brainstorming what content we can create that will be appropriate.
Analytics and Reporting – support the Social Media Manager to produce reports on the performance of the social channels you are managing and feed into the insights and recommendations. Adept at providing top-line results to clients for various content and activity ongoing and ad-hoc.
Paid Media – at least a basic understanding of how paid media works across social to be able to work alongside the paid media team learning and delivering ‘paid for’ media activity.
Influencer Relations – you’ll be a confident communicator managing incoming requests and ongoing dialogue with category influencers, bloggers etc and reaching out to those who will help us create great content, engaging the right audiences to promote our brands.
Events – attending and managing social presences from both client events and social media industry events.
Social Knowledge and Trends – you’ll be an expert on all things social and expected to stay on top of and educate clients, others in your team and the wider agency on platform updates and innovations, competitor activity in social and more.
You should have a strong knowledge of major social softwares and tools:
You must be able to schedule, post, moderate and pull analytics across Meta (Business Manager, YouTube, Twitter and Linked In.
It would be great if you had direct experience in using some of the following social management and analytics tools, or at least have used something similar.
Social listening tools such as Crimson Hexagon, Radian6, Sysmos, etc.
Social management tools like Kenshoo, Adobe Social, Hootsuite, etc.
Analytics tools such as Social Bakers, Iconosquare, etc.
Candidate Profile
Passionate – you have an infectious passion for social media, brands and our industry and outwardly share this passion with your clients and team.
Ambitious – this role and this agency is not for 9-5ers. We’ believe in work-life balance and we are looking for people who constantly want to challenge themselves, their peers and their clients to do better and be better.
Honest – you are not afraid to say what you are thinking or share what you believe in – we embrace new ideas, challenging thinking and defying conventions.
Diligent – willing to go that extra mile to ensure every piece of work is done to a high standard.
Curious– a curious nature with a natural desire to keep up to date with insights and information that helps add value to the agency and our clients’ business.
Impeccable attention to detail – apply vigilance to every task, big or small, and ensure every piece of work is as good as it can be.
Collaborative and helpful – we believe it’s better to get everyone across the line together. We don’t believe in hierarchy, we support each other and help out wherever and whenever needed. You will see everything from the Managing Partner making coffees for clients to an Art Director running across London to buy very specific pizzas for everyone when we are working late, to a Planner helping source gallery spaces for pitches – and we do it with good grace and a smile.
Why Vivaldi
We offer you a learning environment to grow and build your career. You will work with our international project teams to help businesses, brands and people find untapped potential and smart solutions to create sustainable future growth. We cultivate a space for you to grow beyond yourself – carving out new learning opportunities you uncover and owning personal initiatives.
Does that sound like a growing opportunity to you? Become a Vivaldi family member.
Timing/Duration of Internship
We are looking for candidates who can start immediately. The internship will be 6 months with the option to extend.
Location
This position can be remote or out of our London workspace.
