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Company Description

Be part of the journey!

Embark on board a committed and humane company that needs you! Travel is our passion, and Transat is looking for Agents, Social Media and Chat to accompany our customers on their next adventure, whether it's a trip of discovery in Europe or a getaway under the palm trees.

Ready for takeoff? Join us and become the voice of Air Transat to our customers. As an Agent, Social Media and Chat, you will be responsible for responding to our customers' messages on the various social media and chat platforms.

Why should you join the team? We offer the pride of working for a locally-based company with international influence, alongside travel enthusiasts! You will evolve in a stimulating telework environment where teamwork is essential. And of course, you will benefit from our travel perks to discover our destinations aboard the best leisure airline in North America!

Here is what we offer:

• Base salary at hiring $20.18/hr
• Night Premium of $1.50/hr
• A job that can be done 100% from your home, including all the computer equipment you need
• 20 days of paid online training, accompanied by our dedicated training team
• A guaranteed annual bonus of 3% of your annual salary for 2023 financial year
• 3 weeks of vacation and 5 floating days that will allow you, from your hiring day, to take advantage of 2 free airline tickets, unlimited standby tickets and a several discounts to create your most beautiful travel memories
• The perfect work environment to develop your talent and build a career with us
• A full range of group insurance, a RRSP and advantageous travel benefits
• ...and even a referral program if you refer us talented people like you!

Job Description

• Act as an ambassador for Air Transat on various social media and chat platforms
• Creatively and proactively assist customers to ensure efficient and high- quality customer service within prescribed timeframes
• Monitor conversations and user-generated content
• Identify issues in conversations and user-generated content and escalate to appropriate individuals or departments
• Occasionally, participate in small projects aimed at the continuous improvement of our online customer service

Let's not forget...

• Training duration: approximately 4 weeks
• Type of training: online
• Location of the training: 300 Léo-Pariseau in Montreal or by telecommuting
• Workplace after the training: flexible, 300 Léo-Pariseau in Montreal or telecommuting
• Full time 37.5 hours
• Night availability , 7 days a week
• Must pass the provincial OPC (Quebec) and TICO (Ontario) certifications within a few weeks of being hired
• The work schedule is variable and is confirmed one month in advance (days, evenings, and weekends)

Qualifications

Let's discuss further if you have the following qualifications:

• Bilingualism (oral and written) essential as well as impeccable spelling and grammar;
• Customer service skills, resourcefulness, proactivity and empathy;
• Very good judgement;
• Knowledge of popular social platforms such as Facebook, Instagram, Twitter, etc.
• Ability to work under pressure;
• Successful completion of a 60-minute written test;
• Available to work a rotating schedule (day/evening), as well as weekends and holidays;
• Knowledge of the travel industry in general (an asset);
• Experience in selling Southern, European, Tour and/or Cruise products (an asset);
• OPC and TICO certification (an asset)

Additional Information

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#LI-Remote

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#LI-Onsite

Employment Equity

At Transat, we foster an environment where inclusiveness, respect and equity reign. We endeavour to build a workforce that reflects the diversity of our customers as well as the communities to which we travel. We encourage women, members of visible minorities, ethnic minorities, aboriginal peoples as well as people with disabilities to submit their candidacy. Transat will accommodate people with disabilities throughout the recruitment and selection process. If you require an accommodation, please contact us in order to work together in meeting adequately your needs. To facilitate the reading of this document, the masculine form has been retained.