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Key Details

• £25,000 – £35,000 per annum
• Fully decentralised with work from anywhere policy
• Engaged management team and consistent 8+ NPS
• Provision for training, equipment and wellbeing
• Structured and supported personal development time every Friday
• Access to the Health Assured Employee Assistance Programme (EAP)
• Occupational sick pay scheme
• Birthday off and an extra day off for every year of service
• Access to meeting spaces in Manchester and Preston

We are currently on the lookout for an ambitious Social Media Manager to join our team. This role requires a real creative/ideas person who is capable of influencing audiences by delivering creative messaging across a variety of social channels.

As a social media manager, you’ll need to:

• Develop social media strategies and set goals to increase brand awareness, engagement, leads and sales
• Manage all social media channels such as Facebook, Instagram, YouTube, Pintrest, WhatsApp, WeChat, Chatbots etc.
• Take a data led approach to decisions, providing in-depth understanding of day to day performance across all social platforms
• Using knowledge and insights of the customer journey on social work with other members of the team to provide insightful data and actionable campaign suggestions to support other channels (paid, CRO, email, content)
• Develop and manage competitions, promotions, lead generation and engagement campaigns
• Develop strong relationships with customers and customer support teams to resolve any issues promptly
• Write engaging posts and articles
• Create engaging multimedia content and/or outsource this effectively
• Form key relationships with influencers across a variety of sectors
• Manage and facilitate social media communities by responding to social media posts and developing discussions
• Monitor and report on performance on social media platforms using tools such as Hootsuite, Sprout Social and Google Analytics
• Manage junior staff such as a social media executive or assistant
• Educate other staff on the use of social media and promote its use within the company
• Regularly liaise with clients via telephone, email, conference calls or face-to-face
• Keeping abreast of new and emerging social media advances
• Measure performance of all social media channels setting target KPIs.

Core competencies, knowledge and experience

• Experienced in defining social media and content strategies
• Knowledge of how to take complex products and translate into engaging content
• Experienced in managing social communities and delivering best-in-class social customer service
• Experienced in managing social creative briefs, creative approvals with multiple stakeholders
• Excellent written English and social copywriting experience
• Knowledge of paid social and how to report sales on social and social ROI effectively
• Excellent programme management skills and can-do attitude, with ability to multitask across a range of product launches and partnership opportunities with effective reporting of key developments to all stakeholders, overcoming challenges and managing risks
• High customer focus and ability to communicate effectively, inspire and influence
• Ability to take consultative approach to business problems
• A flair for innovation and working in a progressive environment, no task is beneath you and new challenges are actively sought out.

Why Choose Soap Media?

• Freshen up your career with our award-winning agency.
• Fully decentralised with work from anywhere policy.
• Work on exciting and challenging projects for famous brands.
• Engaged Management team and consistent 8+ NPS.
• Talented team of coders, creatives, marketers and smooth operators.
• Provision for training, equipment and wellbeing.
• Personal development plan with monthly coaching.
• Regular meet-ups and fun team-building events.
• Birthday off and extra day off for every year of service (up to 5 days).
• Competitive salary, pension & career progression plan.
• Open, passionate, progressive and energetic culture.
• Named “No.1 Agency for Customer Satisfaction” by The Drum.
• WeWork offices with access to 100s of locations worldwide.