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Job description

We are a vibrant and growing multifaceted company offering a wide range of services in the both the Pet and Plant markets. As a company we are dedicated to providing high-quality products and exceptional customer experiences. Our store offers a wide range of pet supplies, food, toys, treats etc, alongside our well established pet services company . We provide a collection of indoor (and outdoor) plants to enhance living spaces and create a greener environment, which we are looking to grow and expand.

As we expand our reach, we are seeking a dynamic and creative Social Media Manager to drive sales and customer engagement through compelling digital content and strategic social media campaigns.

This is a contracted position for between 0 – 35 hours per week dependent on the applicant. Please do not apply for this position if you are unable to work from our offices at least 2 days per week.

As a Social Media Manager at our pet and plant shop, you will play a crucial role in building our online presence, fostering customer loyalty, and increasing sales. You will be responsible for developing and executing social media strategies that showcase our products, services, and values in an authentic and engaging manner. Your creativity and strategic thinking will contribute to expanding our customer base, enhancing brand awareness, and driving revenue growth.

Responsibilities:

. Develop and implement a comprehensive social media strategy aligned with business objectives to drive sales and customer engagement.

. Create, curate, and manage engaging and visually appealing content across various social media platforms, including but not limited to Instagram, Facebook, Twitter, and TikTok.

. Build and maintain a customer sales platform through TikTok live/ shop and similar services

. Design and execute captivating campaigns, promotions, and contests that resonate with our target audience and encourage participation.

. Monitor trends, customer preferences, and industry developments to adapt content and strategies accordingly.

. Foster and engage with the online community by responding to comments, messages, and inquiries promptly and professionally.

. Analyse social media metrics and provide regular performance reports, using insights to refine strategies and optimize content.

. Stay up-to-date with the latest social media trends, tools, and best practices to continuously enhance our digital presence.

. Identify and leverage partnerships and influencer collaborations to expand our reach and drive sales.

Requirements:

. A portfolio of content examples either personal or business to show proficiency using various social media platforms

. Proven experience as a Social Media Manager or similar role, preferably within the pet, plant, or lifestyle industry.

. Strong understanding of social media platforms, algorithms, and trends.

. Creative mindset with the ability to develop visually appealing and engaging content.

. Ability to work independently and collaboratively in a fast-paced environment.

. Ability to comfortably and professionally use live streaming services on TikTok (and related platforms)

. Passion for pets, plants, and customer satisfaction.

Job Types: Full-time, Part-time, Zero hours contract
Part-time hours: 0 - 35 per week

Salary: £11.50-£17.00 per hour

Benefits:

• Employee discount
• Flexitime
• Store discount
• Work from home

Schedule:

• Flexitime

Supplemental pay types:

• Bonus scheme
• Commission pay

Application question(s):

• Do you have experience using Live streaming services (TikTok Live) for business purposes ?
• Do you live in Newcastle Upon Tyne or are you able to reasonably commute ?

Education:

• A-Level or equivalent (preferred)

Experience:

• Social media marketing: 1 year (preferred)

Work Location: Hybrid remote in Newcastle upon Tyne, NE7 7DR

Reference ID: Socials