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We are looking for experience Social Care Agents to represent our luxury cosmetics brand account.

Do you have an interest in the beauty and skincare industry? Do you have experience working with social media platforms to generate leads? Then, this is the role for you.

This role is a fixed term contract, starting on 23/10/2023 and ending on 31/12/2023.

Introduction to our client:
As a Social Care Agent for our globally known cosmetic brand, you will be a part of a dynamic team that is passionate about providing an exceptional customer journey for top tier results. Being an online brand ambassador, you will use your expert knowledge to general leads for virtual consolations with make-up artists. Our client is a prolific and highly respected name within the beauty and skincare industries, so an exceptional customer journey is expected, which is what we aim to always provide for them. Whilst working closely with the client to continually improve our services and the way that we interact with customers.

What will I do in the role?

• Being an online brand ambassador for brand, providing tailored responses and strong product knowledge to customer queries across social media and live chat
• Driving online sale targets by showcasing exceptional and memorable customer service with a personal touch
• Booking customers in for virtual consultations with the MUA’s
• Making sure the customer is at the heart of every conversation and leave with a positive impression of you, our client and of Ventrica
• Demonstrate strong product knowledge along with exceptional and memorable customer service to each and every customer
• Accurately record any client data or sign up for mailing marketing as appropriate in between consultations

What do I need?

• Experience of working in customer service is essential, ideally within a contact centre or retail environment
• A passion for the beauty industry is highly desirable
• A team player with the ability to work and discuss collaboratively in a virtual environment (web video and communication platforms)
• A passion for service, targets and be results driven
• Outstanding social service etiquette, with the ability to be versatile in your approach to adapt your style for each customer
• Strong written and verbal communication skills
• Experience of working in a customer facing environment
• Ability to work well within a team
• Confident IT skills
• Flexibility, professionalism, drive and willingness to learn

What will I be paid?

• £10.90 per hour

Working Hours and Location

• Fixed Term Contract. Ending: 31st December 2023
• 20 Hours per week, working one weekend day per week
• The core opening hours for the team are Monday to Friday; 08:00-20:00 and Saturday to Sunday; 09:00-18:00 (shifts will be between these hours)
• Flexibility may be required during peak busy periods to meet the needs of the business

Homeworking Eligibility

• Please refer to the following links to ensure your laptop/pc has the current supported systems:
  
  Windows 10 - Windows 10 Home and Pro - Microsoft Lifecycle | Microsoft Learn
  Windows 11 - Windows 11 Home and Pro - Microsoft Lifecycle | Microsoft Learn
  macOS - Apple macOS | endoflife.date

Minimum Speed Requirements:

• Ping ms Maximum 20ms
• DOWNLOAD Mbps Minimum 20 MBps
• UPLOAD Mbps Minimum 5Mbps

What’s amazing about the role and Ventrica team?

• Standard annual holiday entitlement for full time staff is 28 days (including bank holidays). Holiday entitlement will be calculated on a pro-rata basis for temporary staff
• Company pension scheme
• Reimbursement on eye tests
• Employee Assistance Programme, 24/7 with counselling sessions
• We love our planet so after your probation we gift you a tree to grow in our Ventrica forest
• We care about our communities, our Charity Champions get involved by making a difference
• We recognise our colleagues with monthly peer recognition and awards schemes by celebrating success every week with our shout outs
• Our Diversity Champions are part of our colleague community
• Our Menopause Champions are trained and offer support
• Mental Health First Aiders
• All new parents receive a Baby Hamper

Ventrica is a dynamic, fast-growth customer management business that provides outsourced customer service for an array of blue-chip brands. We are an innovative business with a growing reputation here in the UK for technical innovation and digital transformation. In 2022 we were awarded Gold for Most Effective Application of Technology, and Silver for Outsourced Contact Centre of the Year at the prestigious European Contact Centre & Customer Service Awards. We were also awarded Gold for Manager of the Year, and Silver for Head/Director of the Year at the UK National Contact Centre Awards.