Slovenian Customer Support Advisor - Social Media Remote
Job description
As a Customer Support Advisor, you’ll be working on behalf of the global clothing brand, talking to customers via emails and Social Media Platforms including Facebook, Twitter and Instagram.
You will be supporting a range of customer queries and maximizing opportunities to showcase company's products and services. Making great experiences happen for customers is your top priority, which means you’ll do whatever it takes to make sure each customer gets the top-notch service they deserve, every time.
Benefits of being a Customer Support Advisor:
· Annual salary: £21,174 - £21,673
· 28 days of vacation for full-time employees - 40-hour rotational shift pattern - Monday - Sunday between 9am - 12 midnight.
· Substantial staff discounts on O2 UK, AXA Insurance and more!
· Substantial staff benefits and discounts with local and national suppliers
· Discount on home and car insurance with AXA!
· You will receive fortnightly Pay!!
· Refer a friend incentive – Up to £500 per successful referral!
· Employee Assist Program- a range of support and resources, accessed free
· Wrkitplatform- access to hundreds of lifestyle savings, free online courses and a selection of wellbeing resources.
· PUREGYMDiscount & 0% joining fee
· Free healthcare coverfor you and your dependents with pension (after one year)
· UNUM Dental cover- comprehensive cover enabling you to claim back costs of dental care for you and your dependents.
· Career opportunity in a global company with over 225,000 employees in more than 40 countries
Responsibilities of the Customer Support Advisor:
· Responding to customers via emails and Social Media Platforms including Facebook, Twitter and Instagram.
· Providing excellent customer service to all, supporting with questions and queries.
· Maximizing opportunities to showcase brand's products.
· Multitasking and navigating multiple systems.
To be a Customer Support Advisor you'll need:
· High level of fluency in written and spoken English and Slovenian.
· 6 months in Customer Sales or Customer Service.
· Exceptionally customer focused and committed to resolving queries.
· Have excellent interpersonal, communication and listening skills.
· You’re interested in driving customer satisfaction and promoting the client’s brand and products.
· Computer literate and ability to navigate around a computer system.
Who we are?
We’re Concentrix (Nasdaq: CNXC), a leading global provider of customer experience (CX) solutions and technology. We Reimagine everything CX to improve business performance for some of the world’s best brands, and the ones that are changing the world as we know it. Every day, we Design, Build and Run CX for over 130 Fortune Global 500 and 125 new economy clients. Whether it’s a specific solution or the whole end-to-end journey, we’ve got it covered. We’re strategic thinkers who design brand-defining experiences. The tech geeks who build smarter solutions. And the operational experts who run it all and make it work seamlessly. Across 40 countries and 6 continents, we provide services across key industry verticals: technology & consumer electronics; retail, travel & ecommerce; banking, financial services & insurance; healthcare; communications & media; automotive; and energy & public sector. Location: Virtually Everywhere.
What are you waiting for? We can’t wait to meet you!
Apply now and one of our friendly recruiters will take you through our straightforward recruitment process.
Concentrix is an Equal Opportunity Employer, and we welcome candidates from diverse backgrounds. All applicants must be eligible to live and work in the UK. Documented evidence of eligibility will be required from candidates as part of the recruitment process.
#VERTICAL3ML
Job Types: Full-time, Permanent
Salary: £21,174.00-£21,673.00 per year
Benefits:
- Company pension
- Employee discount
- Health & wellbeing programme
- Referral programme
- Work from home
Schedule:
- Overtime
- Weekend availability
Work Location: Remote
Reference ID: R1400274
