Sleeper Host- Glasgow Glasgow, Scotland
Job description
Sleeper Host
Caledonian Sleeper – Glasgow (covering central belt Fort William, Edinburgh, Glasgow, Inverness and Aberdeen)
Fixed Term 9-month contract
Full Time (35 hours per week)
£30,453.08 per annum + Excellent Corporate Benefits Package
We are looking for a Guest Experience Sleeper Host to join our team based in Galsgow at Caledonian Sleeper. Our hosts deliver a fantastic onboarding service and memorable experience for Caledonian Sleeper Guests. As our new Guest Experience Sleeper Host, you will deliver an exceptional welcome to our guests during their check in process and ensure guests are given a full brief on the train’s facilities including the detail of all berth features. You will be required to attend pre journey team briefings to ensure up to date on safety measures and be aware of onboard duties for the shift. An important part of your role will include being aware of any special requirements for each journey, including team breaks. Other key duties include:
Delivering an exceptional welcome to our guests during their check in process.
Ensuring guests are given a full brief on the train’s facilities including the detail of all berth features
Ensuring guests are fully aware of all relevant safety and security arrangements on board.
Service of breakfast to our guests before their departure from the train
Carry out checks to ensure all guests are in possession of valid travel documentation
Management of guest service in the lounge car, offering the highest standard of Food & Beverage service, in line with Guest Experience standards
Approach challenges and disruption in a proactive manner to ensure resolution and minimal impact to guests and team members
Management of guest service in the lounge car, offering the highest standard of Food & Beverage service, in line with Guest Experience standards
What you'll need to do the role
This role is a fantastic opportunity for someone who is confident in their ability to work alone using their own initiative, as well as maintaining good working relationships with colleagues in their team. Excellent communication & interpersonal skills are key with knowledge of customer service skills, which can be demonstrated as having been delivered in a guest-facing environment. You must have cash-handling experience and experience of using an iPad device for electronic transactions and internal processes. First Aid skills are an advantage however this will be delivered through Mandatory training. Annual Recurring training will be rostered to include Mandatory and Customer Service training.
IT literacy is one of the most important aspects of this role so advanced levels in Microsoft Office 365 packages and Teams will be required to enable you to complete your role competently. Previous experience in the travel/transport industry or hospitality sector is preferred and previous onboard train host experience would be an advantage although not essential.
What we offer
Competitive salary
25 days annual leave
Free Scotland wide rail travel with ScotRail for the employee and eligible family members
Allocation of complimentary tickets each year for Caledonian Sleeper travel
Contributory pension scheme
Please click on the apply button to complete your application. Occasionally we receive a large volume of applications for our roles and when that happens, we sometimes bring the closing date forward, so please apply promptly to avoid disappointment.
At Caledonian Sleeper Limited we are committed to building a diverse and inclusive organisation that supports the needs of all and matches the diverse profile of our guests. As such we will make reasonable adjustments at interview through to employment for our candidates and strongly encourage applications from all if you feel you match the skill requirements of the role.
We are open to discussions around flexibility and flexible working. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview.
Caledonian Sleeper is an iconic brand with a heritage stretching back a century and a half to the early years of Scotland-London sleepers.
Part of an exclusive club, Caledonian Sleeper is one of only two sleeper trains in the UK, and we like to think it is the most scenic! Whisking guests from the bright lights of London through the night to the iconic cities of Aberdeen, Edinburgh, Inverness, and Glasgow or to the jaw dropping scenery of the west Highlands of Scotland around Fort William. We are proud to serve the UK’s most remote railway station too, Corrour.
Caledonian Sleeper sets new standards in overnight rail travel, offering a choice of affordable seats, private guestrooms, some with en-suites and double beds, as well as our much-loved Club Car to around 200,000 guests per year.
Serco is acting as the resourcing partner for Caledonian Sleeper Limited which is operated by Scottish Rail Holdings on behalf of the Scottish Government.
