
Learning and Assurance Process Lead Scotland
Job description
- Contributing to the development of the overall Quality Strategy within Capital Investment
- Managing relationships with Delivery Partners to identify learning opportunities
- Work with key stakeholders to identify the key learning points/process changes/changes to standards and specs
- Promote the process changes and outputs
- Promoting the Intelligent Learning System both internally and externally through various formats
- Promoting Scottish Water’s drive to improve quality in the programme at both internal and external events
- Able to thrive in a high change environment and take a proactive role in identifying potential improvements and driving change
- High level of written and oral communication skills, including presentation skills
- Able to analyse and present data to various stakeholders
- Able to support introduction of technology change and other innovations
- Strong customer focus and relationship building skills
- Leading incident Investigations and demonstrate root cause analysis
- Process analysis and management
- Influencing key stakeholder groups
- Ability to demonstrate a learning mind set
- Building trusted relationships
The following skill/knowledge are also desirable
- Knowledge of quality management and supporting systems
- Experience of using various SW IT Systems including PowerApps/Power BI/Esri (GIS)/Unifier
- Water industry process/operational knowledge
- Working in a partnership environment
- Knowledge and experience of construction projects and industry
- Knowledge of Scottish Water Standards and specifications
The successful candidate must share our passion for transforming the profile of quality within the capital programme. It is essential that you can demonstrate great people skills and have a desire for change. In return we can guarantee you an enjoyable and challenging experience.
- 38 days of holiday per year (including public holidays) with the option to buy 5 more
- Eligibility to join the defined benefit, contributory pension scheme
- Annual company bonus
- Life assurance scheme
- Paid time off for community volunteering
- Access to "SW Splash", saving you money on holidays, bills and shopping
- Excellent family friendly policies around Adoption, Maternity, Parental Leave, and Flexible Working
We take employee engagement very seriously and have an inclusive and collaborative work environment where we respect people’s differences. We are committed to creating an engaging environment and a positive experience for our employees.
We were recently recognised as a Top 10 Flexible Employer in Scotland at the Flexibility Works Awards 2021 and by The Times as a Top 50 Employer for Women in 2019.
In 2019 we also won the Age Inclusive Award at The Herald and GenAnalytics Diversity Awards and were winners of the Best Public Sector Employer at the Family Friendly Working Scotland Awards 2020.
We have Carers Positive Exemplary Status and were Silver Award 2019 & Gold Award winners 2020 of the Defence Employer Recognition Scheme (DERS).
We aim for work to be an energising and fulfilling experience and everyone plays their part to ensure that Scottish Water is trusted to serve our customers and communities.
You will have access to a host of benefits which include 38 days holiday a year, a defined benefit pension scheme, a discounted medical cash plan and cycle to work, plus a variety of agile working arrangements and family-friendly policies designed to support your wellbeing.
