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Job description

Job title – Shop Assistant

Basic Rate – £10.50 per hour, increasing to £11 per hour once successfully completed the probation period.

Travel Expenses - £0.50 per hour for Zone 1 travel expense per shift

Work Pattern – 40 hours per week, shift pattern, weekend availability essential

Location – London WC1N (Russell Square)

This is an exciting opportunity to join Tian Tian Market. As a Shop Assistant you will provide excellent customer service, replenish/manage stock, assist with deliveries & follow store procedures/polices.

You will need to be self-motivated & have a positive, successful attitude. Experience working in a similar retail role is essential.

We are looking for long term staff who want to grow their career with the company.

You will report to the Managers, Supervisors & Senior staff

This is a full-time role & you must be available to work 5 days, 40 hours per week. Please no part-time applications at this time.

Potential candidates will be invited to an interview & half day trial shift at the Canary Wharf store.

Duties/responsibilities:

• Consistently provide a high level of customer service at all times.
• Assisting shoppers to find the goods and products they are looking for.
• Answering queries from customers.
• Managing customer complaints.
• Be involved in stock control and management.
• Receiving and storing the delivery of large amounts of stock.
• Stocking shelves correctly with merchandise.
• Checking price labels & date checking stock on the shop floor.
• Being responsible for processing cash and card payments.
• Reporting discrepancies and problems to the store management.
• Balancing cash registers with receipts.
• Keeping the store safe and clean, this includes correctly disposing of waste, vacuuming and mopping.
• Working within established guidelines
• Being aware of security threats within the store and being on the lookout for shoplifters and fraudulent credit cards etc. Reporting issues to senior staff
• Keeping up to date with special promotions and putting up displays.
• Commute to other stores when needed

Experience/skills:

• Previous retail/customer experience (Essential).
• Bilingual English & Mandarin speaking (Desirable)
• Knowledge of Easy Asian & South East Asian food products (Desirable)
• Excellent customer service
• Having a friendly and engaging personality.
• Comfortable working & communicating with members of the public.
• Should have a positive manner.
• Must be helpful and polite.
• Able to work as part of a team.
• Knowledge of inventory or merchandising techniques (Desirable).
• Experience receiving large quantities of stock.

You must have eligibility to work on the UK.

What you'll receive:

You receive a competitive salary, annual leave, staff discount, pension, statutory sick pay, Employee Assistance Program

After passing the 3 month probation period you will gain access to the employee benefits platform, Perkbox, which includes discounts at leading retailers, discount gym membership & much more.

We look forward to receiving your application.

Please note your employment is conditional upon the Company's receipt of satisfactory references

Job Types: Full-time, Permanent

Salary: From £10.50 per hour

Benefits:

• Employee discount

Schedule:

• 8 hour shift
• Weekend availability

Application question(s):

• Do you have an interest & knowledge of South East & East Asian food?
• Are you available to work 40 hours, 5 days per week? (Weekend Availability is essential)'

Experience:

• Supermarket Retail: 1 year (preferred)

Work authorisation:

• United Kingdom (required)

Shift availability:

• Day shift (required)
• Night shift (required)

Work Location: One location

Reference ID: TTM025